A comprehensive guide to help travel companies navigate an unexpected crisis.
Whether it’s a natural disaster, economic downturn, global pandemic, or other unforeseen catastrophe, our advice is geared to help you overcome the setbacks and build a resilient business.
Inside you will find step-by-step instructions to guide your response and action plan when dealing with a crisis such as the coronavirus pandemic.
We have included comprehensive tips on:
- how to conduct your initial response
- communication strategies when responding to clients, vendors, and the general public
- best practices for preventing disputes and chargebacks
- tips to manage your cash flow
- ideas to future-proof your travel business
- guidance to draw up a crisis-management plan
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