Help Center

Does Wetravel offer private trips (group tours)?

Many of our organizers offer customized private tours. If you would like to exclusively book a trip already posted on Wetravel, please contact us for more information.

Is Wetravel the official organizer of the trips offered on

Wetravel is a platform that connects trip organizers with travelers. Wetravel supports the trip organizer in advertising the trip, coordinating travelers and collecting money. We also vet every trip organizer that is publicly showcased on our site. However, the responsibility for organizing and conducting the trip fully lies with the trip organizer.

Where is my financial information stored?

Wetravel does not store any financial or sensitive user data on Wetravel servers. User data such as credit card numbers, bank accounts or SSNs are immediately and securely transmitted to our payment provider. Our payment provider is Stripe (, one of the largest payment providers in the world, used by many large internet companies such as Facebook or Twitter. Wetravel has at no point access to the user’s financial data.

Are flights included in the trip price?

International flights are usually not included in our trips, unless otherwise specified in the trip description. Often, travelers have specific airline preferences. Depending on the trip, the price might include shorter flights during the trip. If you live in North America, our Customer Support would be happy to help you arrange flights.

Are the trips guaranteed to run?

Wetravel trips usually run only if a minimal number of travelers book the trip by the date indicated in the listing. This minimal number and date varies by trip.

What happens if the minimal number of travelers is not reached and the organizer decides to cancel the trip?

Wetravel will reimburse 100% of your deposit and payments.

Do I need Insurance?

Wetravel recommends that you acquire comprehensive travel insurance which includes at least USD$ 200,000 worth of emergency evacuation and repatriation coverage. If you do not have Travel Insurance yet, we are happy to arrange travel insurance for you. Just call us and we will give you a quote from our partners.

Does the trip include visa and visa fees?

Unless otherwise stated in the trip description, trip prices do not include visa fees. For most destinations, it depends on your nationality whether or not you need a visa. You need to inform yourself about visa requirements in the destination country. If you need any assistance, please contact us

Can I join only part of the trip?

For many trips, it is possible to join only part of the trip. However, you would be responsible for all costs associated with joining a tour late or leaving early. Please contact us or the trip organizer for more details.

Are your trip organizers employed by a tour operator?

Many of our organizers are independent tour organizers and are not directly employed by a tour operator. They are travel aficionados that are passionate about taking you on an awesome authentic trip. We strongly believe that this provides you with a more authentic travel experience than commercial tour agencies and provide better prices. Although they often work together with a local travel agency, their independence guarantees that they will take you off the beaten path and truly show you their home through the eyes of a local.

What happens if a trip organizer is unable to conduct a featured tour?

If a trip organizer is unable to conduct the tour because of a last minute severer illness or accident, the trip will be conducted by an English-speaking, local guide.

How is Wetravel able to offer such competitive prices?

Our unique business model offers tours that are organized directly by the trip organizer. There is no middleman and we have much lower margins than traditional tour operators.

What if the trip turns out not to be as advertised?

Wetravel takes great care in screening our trip organizers and our trips. In the unlikely case that a trip does not fulfill your expectations and largely differs from the description on our site, we will partly or entirely refund your trip to you.

If you have any more questions, please contact us