Crisis Management Playbook
How to Prepare and Manage Your Travel Company in Times of Crisis
About this guide
A comprehensive guide to help your travel company navigate an unexpected crisis whether it’s a global pandemic or other natural disaster.
Inside you will learn a step-by-step approach to drafting your Crisis Management Plan so you can focus on building a resilient business and working on stronger relationships with customers and partners.
What’s Inside?
Section 1 – Initial Response
- How to Brief Your Team
- Alerting Vendors the Right Way
- Reaching Out to Clients
Section 2 – Mitigating Damage
- Communication Strategies for Partners & Clients
- Preventing Chargebacks & Disputes
- Negotiating with Vendors & Partners
- How to Manage Your Cash Flow
Section 3 – Business Recovery
- How to Future-Proof Your Business
- Drawing Up a Crisis Management Plan
- BONUS: Step-by-Step Crisis Management Plan