The hotel in Porto was fantastic. Great location, fantastic customer service, a small bar with food options and sporting events on TV. They even packed us up breakfast and snack boxes the day we had the early train and arranged for our 4:40 am taxi. Albufeira hotel was good. Nice location and fabulous room views. Unfortunately, their customer service was lacking in pretty much all areas, in the kind of way where you’re made to feel like you’re inconveniencing them for asking for, or about anything. There was only one person checking us in as well as checking people out, luggage storage was in a hallway as we were told the storage was full. The woman was offended when David questioned the security of where she told us to leave our luggage. Bar service was pretty much non existent. Getting an ice bucket or corkscrew was literally like pulling teeth. Anything we asked for was met with attitude. They also did their common area cleaning during breakfast hours, which was odd as then everyone was walking on wet ceramic tile. This was a problem the day we left as there was no ramp for luggage down the front steps so we walked down more wet tiles with our bags! The Lisbon hotel was quite nice as far as service, accommodations, staff, etc. Unfortunately the metro does run under the hotel in certain parts. Before we knew our AC was broken, we asked for a higher room and were told it’s not the floor but the location the tracks run. We were given a fan the first night and in the morning decided we could deal with the subway if they could fix the AC. Upon returning that night, our keys didn’t work so we went to the desk to find out it was deliberate. They couldn’t fix the AC and were “upgrading” us. Our new room was nice and quiet and the AC worked. Other than a bigger bathroom not sure what the upgrade was but no complaints! The other party traveling were not accommodated with a room change and had a tough time getting any sleep with all the noise from the train. The rooftop bar amenity is not accurately advertised either. It is through a courtyard and in their sister hotel, which sounded easy until we tried to find the actual access to the rooftop. This Lisbon hotel also bordered a somewhat shady area with homeless people congregating in the same place each night. Other than that, if we went out the other direction it was a great location for everything. One other thing not advertised is that the entrance is in a nice car zone, so any pick ups we had to send one of us out to meet the drivers and walk to the vehicles. When getting our own Ubers we went to the sister hotel for more accurate pick up. Unless a quiet room can be guaranteed I would not recommend this hotel, the subway noise was that bad. The Duoro Valley tour was amazing, as was the Bengali Caves. The Caves ended up being a dolphin and caves tour not the one in the original description from Quest, which had some stops to walk boardwalks and I think a beach. That was not a problem we really enjoyed that tour as well. One other note would be that Quest provide a detailed itinerary for the train with the stops along the way listed. It would have been easier to follow along. I did try to look it up but couldn’t find it. Like other trains in Europe it was a luggage free for all but it worked out fine. (This review is from the client)

The accommodations and tours were very nice. The travel was less great. the partners in Faial were more organized and helpful than the tour partners in São Miguel - lots of things that were forgotten, or they didn't answer texts/emails about changes to the schedule due to weather. It was great to have breakfast included. All tour guides were lovely and recommendations for restaurants were also good (it would be great to put hours of operation on there, we went twice to a restaurant and both times it was closed). thank you for coordinating a nice trip.

We had a fantastic time in Lisbon and Porto, Portugal. Portugal really is a hidden treasure! What made it even more enjoyable and comfortable was Ryan from Quest Travel Adventures who did a fantastic job setting everything up for us. The hotels were lovely, with great ammenities and breakfasts and friendly, helpful staffs. They were also perfectly, centrally locatd. We walked miles and miles and climbed so many hills, without having to venture more than walking distances from the hotels. The foodie walking tour in Lisbon and Sintra day trip were both perfect. The tour guides were knowledgable, didn't rush us, and made sure everyone had a great time. The day trip to the Duoro valley with the boat ride, lunch and wine tasting was a highlight of the trip. Such a beautiful area, and we learned so much. Our last tour was took us out of our neighborghood in Porto and over to the other side of the river for more sights and views and a port tasting. Again, we really enjoyed the tour and the small groups. Thanks again to Ryan for setting up the perfect trip. I have already recommended him to several friends. Thanks!