WeTravel Customer Success Story Ecuatraveling

Customer Success Story – Ecuatraveling

User Stories

By Zaky Prabowo

Customer Success Story – Ecuatraveling

About Ecuatraveling

Ecuatraveling is an adventure and cultural travel company that offers tailor-made trips in Ecuador, Colombia, and Peru for individuals and small groups. Serving mainly international travelers, they need a payment platform that is not only easy to use for their clients but also reliable for international transfers.

Location: Quito, Ecuador
Trip size: 1-6 travelers
Company size: 8 employees
Niche: Adventure, Culture, Tailor-made
Target Customers: Mostly women, 25-35 years old, active travelers, from US, Canada, and Europe

Why WeTravel?

Problem

Q: How did you collect payments from your travelers before you started using WeTravel?

A: We used a combination of international bank transfers and Paypal. With bank transfers, we could not take any last-minute bookings, especially for the pricier trips to the Galapagos. Once, our client’s bank transfer didn’t clear until two months after their trip. Paypal is very expensive for us as the receiver, although free for the sender. Also, not all customers have Paypal and they told us it was a hassle to make a Paypal account while traveling.

Solution

Q: How has this problem been solved by WeTravel?

A: Using WeTravel, now we can charge clients with any credit card. Clients can pay online easily from anywhere. My team sends the payment link and five minutes later we receive the payments. We also use WeTravel as our point-of-sale solution for clients who prefer to pay us in person or over the phone.

Impact

Q: How have WeTravel affected your business?

A: The payment process has been easier and faster since we switched to WeTravel. The user interface is very easy to follow. The support team is responsive and always there to help. Moreover, it took me only 20 minutes to train employees to use WeTravel.

“WeTravel has helped us to reduce payment processing fees by over 50%.”

Esteban Ludena – CEO/Co-founder

 

 

Interested in a demo?

Go to https://www.wetravel.com/ or email info@wetravel.com or watch the demo below.

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Zaky Prabowo

Article by Zaky Prabowo

Zaky is the CMO/Co-founder of WeTravel