Ivona, I am sorry to see that you feel this way. However, there were some basic instructions every agent was given in order to attend the FAM: 1. Complete the Palace FAM application, 2. Register for Palace Pro, and 3. Show up on your allocated dates. Not only did you fill out the incorrect form, you also misspelled your name, which caused the resort to not have you listed & booked when I sent my list over. As I did not have access to the Palace direct form, I was not given your misinformation. As a seasoned agent of 30+ yrs, you had hoped to attend a FAM of a brand you never took the time to even register for. So imagine my surprise and embarrassment when Palace stated they could not accommodate you, as you had never signed up in your 30+ yrs as an agent. Not to mention you showed up a day early, after being told not to do so, as it was not approved by the resort. Once you arrived unregistered, early, and over a holiday weekend, the approval to stay at an agent rate had to be approved by the main office, which was closed for the holiday weekend. The resort was at capacity due to COVID measures and had you reviewed the Palace COVID policy, you would have found both understanding and value, as to why they strictly adhere to their COVID policy. At the end of the day, after trying to publicly bully me, you wanted me to force the resort to let you stay within the FAM group, which you did not register properly for, nor took the time to register for the resort agent portal (also a requirement for the FAM). Unfortunately, your behavior was on display for the entire FAM to see in our group chat. I did not yell at you or display unprofessionalism towards you, as that is the treatment I received from you in the group chat & your emails. Not only that, but you stated in your email that was linked to a group list, that this "FAM was not a priority" for you, and that your "time could be better spect servicing (your) clients for winter bookings." So, you want me to 'fight' for you to have a room when you just told me and the BDM that their brand isn't important to you...? You can't display unprofessional behavior, insult the hotel brand, and then expect them to move mountains to accommodate you. I cannot give you a rate that was quoted months ago, or make room for you at a resort if the resort is saying no. Because of your lack of professionalism in the group chat, I was not able to find another agent willing to share a room with you. Which meant you would have to pay the market rate that the resort offered. Why would I take the time to scam 1 agent and all the other agents arrived and received the training they signed up for, once they followed the application directions? And to scam a fellow agent for $100 seems to set the bar rather low... So we are all just to believe that everyone (but yourself) followed directions and made the FAM, had a good time, got to learn more about the resort brand, get the media training that we all paid for, BUT I am singling you out in an effort to scam you out of $100...? But I do understand that you are upset, just upset with the wrong person.