Very Disappointing and Poorly Managed Tour Our experience was far from what was promised. The trip was overbooked, and despite the office confirming that we would have our own hut, the guide told us we had to share one small hut with three people. From the start, there was a lot of confusion and misinformation. During the briefing, the guide said there would be no zip lining, even though the office had confirmed it was included. Later, when we brought it up, he acted as though we had never asked. The “star domes” were another letdown — they were dirty, full of bugs crawling inside, and the view was blocked by trees, so there was nothing “starry” about the experience. On the day of zip lining, we were told to wait in a car park for pickup, but no one ever came. With no signal or service, we had to walk about 10 minutes to find the place ourselves, only to discover our guide had never booked us in. We later found out the car was scheduled for 8:30, not 7:50 as we were told. We had no ride back to camp and ended up getting a lift with another group to avoid being stranded. To make things worse, at the end of the tour, the guide told everyone tips were mandatory, even though the website said otherwise. He made everyone stand in a circle and publicly called out those who didn’t tip, which was extremely uncomfortable and unprofessional. Overall, the trip was very poorly organized, misleading, and disappointing from start to finish.

I did the salkantay trek 5d and 4 nights. (10 july to 14 july 2025) The experience i have had was at the same time amazing and disapointing. In a way, of course, the landscapes, the itineary and the food cooked by the chef was amazing. Nevertheless, our guide was kind of no professional sometimes. He was making ambiguous and sexual allusion to young women of the group and twice prefered to drink beers with others guides instead of guiding us and was drunk during the day. However, the explications he made were interesting concerning the story of the Incas. I would recomend this experience because other guides were looking a way more professional than ours. And do not forget it is a demanding trip with long days of walking and the altitude.

The experience was a 6/10. Our package included hotel pickup but our tour guide Ronnie insisted that we had to meet at the office because the bus driver was booked? Didn’t make sense since it was apart of our package and got an uncomfortable first impression when Ronnie was groaning on the phone to me about it. The expedition went ok.. there was extremely delayed logistics with transportation issues and lack of professionalism with our tour guide Ronnie. I went with a group of my girlfriends and he was making creepy comments telling my girlfriend and I to kiss and make sexy poses.. Additionally he gave us incorrect information about the Machu Picchu Reservation cancellation policy which was extremely unprofessional and confusing. He told us that we can just walk in and cancel but the office insisted other wise. I’m currently taking further actions with my bank and will bring in legal assistance if needed. I would suggest to book with another tour agency.