Dear, Niels, First of all thanking you on reviewing us on this platform as it helps to upgrade our services. We are glad to hear that you hadn’t had issues with the guides and porter. You enjoyed the Trek. well appreciated for that. But I would like to make clarification about your disappointment. For the drinks we always recommend you to have a black tea/coffee because it is not safe to have a milk tea/coffee in the mountains as they use the powdered milk. It was just recommended but if you have asked for it we should have provided to you for sure. At the moment Nepal is experiencing the bad weather due to some climatic changes, so the last 2 days which you felt terrible but it was beyond our control over the weather. But we still managed to evacuated you. It was not just two of you who got stocked in the Lukla, there were more than 500 people facing the same scenario for 2-3 days. We had a clear communication to take your flight to Ramechhap (the only alternative to fly out from Lukla by plane that day), but you denied it. Its not just you who paid $820 for two persons, on top of flight ticket $200 USD each. There were many other people willing to pay that amount or even more as they were so desperate (as the price is not constant and based on demand and supply) to get out of Lukla by helicopter. So rather than dropping your disappointment you should have appreciated how hardly we did managed to arrange the helicopter and was also you were the one who insisted to arrange the helicopter. The guide will always be patient in that situation he will be helpless in that scenario. On the very first day 98% of the flight was operated from Ramechhap to Lukla, but we still managed to have your flight directly from Kathmandu (never to be forgotten), else you have to take a long drive waking in the middle of night to Ramechhap. ADVICE: We highly advice to have one or two buffer days after the trek as the flight to and from Lukla is uncertain due to the climatic changed.