The organization was excellent. We really enjoyed the trip. I would have liked to have had a little more time at Machu Picchu. Unfortunately, you are not allowed to walk back along the same route. The train service was also exceptionally well organized. However, the carriage rocked heavily from side to side, so that the drinks almost fell over. On the way back, the bus got caught in the rain. I found it strange that the driver didn't wipe the windshield. The visibility was poor for him too. I can submit a foto of this.

Great trip. Complete and comprehensive. The tour guide was great and helpful. It felt well paced and was very timely. A buffet all you can eat meal was included and it was delicious. I was able to be dropped off at Ollantaytambo right on time at around 15:00 to catch my train to Aguas Calientes.

Had an amazing time. Our guide Zucemo was great! Good food, good accommodation. Everything was very well organised and we were informed well. The only thing i didn’t like was the pressure put on tipping the kitchen staff/mulers. I thought it was voluntary but it definitely felt more mandatory. This made me feel quite uncomfortable. Apart from that, everything was great and definitely worth the money!

I booked my tours through Machu Picchu Reservations, and the problems began even before the trek started. Because of knee pain, I contacted the company to switch from the Salkantay Trek to the Inka Jungle Trek. At first, they told me the change fee would be $30, which I agreed to. They sent me the options, and about ten days before the trek, I confirmed the switch. Suddenly, they changed the price to $50, and when I reminded them they had already told me $30, they responded by saying the real change fee was $180, clearly trying to pressure me into paying more. Their messages were rude and unprofessional. Since I had travelled to Peru specifically for this trip, I paid the $50 because I had no choice. Later, at their office, I asked again about the price, and the staff confirmed the real fee was actually $30. When I asked for the supervisor, Raquel, I showed her the messages where her coworker tried to take more money from me. She tried to cover for them by saying, “maybe they were tired,” which makes no sense—being tired is not an excuse for trying to steal money from customers. They eventually refunded the extra $20. The next problem was the trek itself. The day before the tour, I was supposed to attend the mandatory briefing, but my guide never showed up. They called me and told me not to come because “the guide is late somewhere,” so I never received proper instructions. On the morning of the trek, they picked me up and I realized I was completely alone in the car. No one told me that the rest of the group had cancelled. I did the entire cycling activity alone, and still nobody thought to explain what was happening. I only learned the truth after cycling, when I asked again while preparing for the rafting activity. That was when they told me that everyone else had cancelled and that I would be doing the whole three-day trek alone. The Inka Jungle Trek is meant to be a group-based, social tour including cycling, rafting, ziplining, and long hikes, so doing everything alone completely changed the experience. Because of this, I decided to skip the zipline activity and stay in the town I was at instead. The guide told me I would receive a $25 refund for skipping it. On top of that, my assigned guide abandoned me for most of the trek. He did not accompany me during the walk to machu picchu, he was not with me on 90% of the second day, he only showed up at dinner to tell me that he didn’t want to come on the third day and that I will join the other group that had my friends (they were doing machu picchu the same day). So he did not show up on the third day, and he did not guide me inside Machu Picchu. Instead, I had to join a completely different group with a guide I didn’t know. This is not what I paid for. When I returned to the office to explain everything, there was a guy named Kevin, he was respectful and understanding. He acknowledged the problems and said I should get the $25 refund for the zipline and that they would determine additional compensation for the missing guide. Then Raquel/Rakel (she is the boss) stepped in again. She told Kevin, in Spanish, not to give me the $25. She insisted on only giving $15 for the zipline and $10 for the days when my guide did not show up, for a total of $25 compensation. I told her directly that this was unacceptable. So she then offered me a free tour, but I already had all my remaining days booked, so I couldn’t take it. In the end, they refunded me $25 for the trek issues and and an extra $25 ”to book a tour with them”, a total of $50. The worst part was that they forced me to sign a paper promising that I would not complain about them online in order to receive my refund (I cant add pictures herr, I included pictures on the Google review). This is extremely unprofessional and unethical. And this was not my only bad experience with this company. I have done other tours with them where the guides clearly did not know much about the places we visited. They simply read memorized explanations, could not answer questions, rushed through the sites, and seemed uninterested. This happened during my Sacred Valley tour, which was one of the worst tours I have ever taken. Overall, Machu Picchu Reservations gave dishonest pricing, tried to overcharge me, attempted to cover up their own mistakes, failed to communicate important information, left me alone on a group-based trek without telling me, failed to provide the guide I paid for, minimized the problems, and forced me to sign a “no-complaints” document. This entire experience was deeply unprofessional and extremely disappointing. There are other agencies that are good and honest. Book through them.

Pickup was messy and completely out of the control. We received the message that the car would be at the hotel in 2-3 minutes. We waited and waited. The car did not show up. After about 10-15 minutes later, we got a message, asking us to come to a square with a map. We have no idea where the square was. We called, but could not understand the guide or driver. We asked a hotel receptionist to talk to guide or driver. After a long talk, the hotel receptionist told us the car would be at a corner of the street about 200 m away in 2 minutes, We hurriedly walked there and waited, and waited. About 10 miners later the car finally showed up. We got in the car about 30 minutes later. I still do not understand why the car did not come to the hotel in time as promised in the reservation. After this ugly episode, everything went as expected..