I visited my fiancé while he was studying in Chile and we wanted to plan a trip to Patagonia but didn't even know where to start, we are well traveled people but how vast Patagonia is made it feel overwhelming. Thats the reason why we started considering having this trip organized for us and we seriously LOVED our trip!!!!! This are some of the reasons why Xenialand was the best choice! Planning: We had been trying to plan a Patagonia trip for a while and found the process extremely intimidating to do on our own even though we love to plan international trips. The options we found online were either too expensive or everything we were interested in was sold out/already booked. Additionally, logistics in Patagonia are an important thing to consider since it is such a vast region, so we knew we needed to work with someone who knew the area well. Then, we found Xenialand, and Teresa and Jimmy planned our trip within a month of us actually arriving in Patagonia. We felt like we could tell them the things we were interested in and not interested in doing, and they clearly listened to us because our trip was exactly what we wanted. Also, we were in grad school at the time, so our budget was tight, and Xenialand crafted an amazing trip within our means. During the trip: What is unique about Xenialand is that they give you the LOCAL Chilean experience, which is what we wanted. We stayed in the homes of their hosts, and we now consider their hosts our friends. They cooked incredible meals for us and took us to their hidden gems to avoid tourist traps. Also, if you don't want to stay in their homes, you could always have Xenialand set you up in a hotel, and then the hosts would pick you up/drop you off at the hotel for activities. Our top moments were staying with Guillermo and his family in the Lakes/Volcanoes regions and going to their "hidden beach" for a camping night and cooking over an open fire next to the ocean. Also, Juan was our host in Torres del Paine and he is the most genuinely kind human alive. He took us on amazing hikes and made us an incredible picnic! We loved sitting around the park and drinking matte with him. As I mentioned above, logistics in Patagonia are a challenge, so we were so grateful to be with locals who could drive us everywhere and know what to do. Communication: We were able to communicate with Teresa via WhatsApp during our entire trip and she was always checking in on us to see how things were going. She booked dining reservations for us at great restaurants and even got us a few discounts at some spots. She even sent a bottle of wine to our table one evening as we were celebrating one of our birthdays. Also, Xenialand is always wanting feedback and we felt we could be very honest with them. For example, we stayed in a hostel that we thought would have laundry facilities, but it didn't, and Xenialand was very responsive about the issue. Lastly, we went to dinner with Jimmy and Teresa when we were in Santiago for our last night and it was obvious they know Chile like the back of their hand. Teresa is the queen of Santiago and was telling us about all the new restaurants and hotels Xenialand was establishing partnerships with. Overall, we travel a lot and we HIGHLY recommend working with Xenialand to plan your Chilean adventure! They are the experts and we trust them completely. I've attached a ton of photos that show what a great time we had.