Your Package Includes - 

Accommodation

Monkbar Mews x Two nights' 

Activities

Cocktails & platters 

Package Price: £193pp

This price is based on  4 guests travelling 

Birthday girls' cost shared across the group and added to the above package price (+£65) ~ £258pp

If your group size fluctuates for any reason this may lead to supplements being charged. As a company we try to avoid supplements but sometimes this is unavoidable. 

Thank You…

• Thank you again for booking your party with Mojito.  You will find ALL the details you will need for your party here within the itinerary section.

• Please read the following information carefully & contact us should you have any queries or questions at all.  Please check guest numbers/timings in particular as these may differ from what has been discussed so far. If you spot something is incorrect or missing from your itinerary, please contact us urgently 

• All suppliers & venues have been confirmed & the arrangements with each supplier/venue have been triple-checked to make sure you all have a hitch-free & fabulous weekend  

• Please can you also ensure that ALL guests are familiar with, and agree to our terms & conditions, a copy of which can be found on our website www.mojitoevents.com - Please also be aware that all suppliers’ terms & conditions will apply to your booking too.  Please can you ensure that all guests are familiar with the booking disclaimer attached….it’s not there to stop you having a good time….it’s there to make sure everyone (including other customers/guests) have a FANTASTIC time!!!! 

General Details Of Your Booking…

Lead Name: Christina Lang 

Total Number of Guests: Saffy's 30th Birthday Bash! 

Arrival Date: Friday 25th November 2022 

Destination: York 

Lead contact number (please ensure this is the number we can contact you on during your stay): 07960331956

Please note that all arrangements/bookings have been made in the name/s above c/o Mojito Events

Accommodation

Monkbar Mews Cottages, York 

Check in: 

Check out: 

Accommodation Details…

Activities

26.11.22

Cocktails & Platters 

4pm 

• Due to our venues and activity specialists being incredibly busy at the moment, please note that it is unlikely we will be able to make any amendments to the times above 
• Please note that activity times MAY be subject to change (though very unlikely at this stage)
• If you require an early check in or a late check out, please contact your accommodation provider direct a few days prior to your arrival – this cannot be guaranteed but they will help where possible
• Your full itinerary will become available here 2-3 weeks prior to your stay which will include ALL the details you need including venue names, addresses & contact details & details of how to check into your accommodation 

Timings & Activities…

If you have provided us with ‘ideal’ times when you booked your party, EVERY effort has been made to meet with those requests.  Times may have been changed slightly due to lack of availability at certain venues or if we felt you needed a bit more time between activities for example.  If you did not suggest times to us, we have arranged your weekends’ arrangements how we felt things would run most smoothly for you & your friends.  If you’d like to add anything to your package, such as a meal, an extra activity or a drinks package please don’t hesitate to contact us ASAP. If you notice anything is missing from your package &/or would like to discuss the details, please let us know.

Your Balance Payment…

Please make sure all your guests pay the balance payment on time (6 weeks prior to your travel date).  Anyone who has not paid on/before the date set WILL BE REMOVED FROM YOUR BOOKING.  Once a guest has been cancelled from your event, we will amend your final numbers with all suppliers/venues involved and supplements may be incurred if your numbers drop. If you need to cancel anyone from the booking at any stage, please let us know in writing (via email) but just bear in mind that supplements MAY be incurred if guests cancel or if they are removed due to late payments.  As a company, we try and avoid supplements wherever possible but sometimes these are not avoidable.

Complimentary Guest List Arrangements…

• If you are heading to a city location, you have complimentary guest list included with your package
• Please see the document attached for details regarding the venues in your party location
• Please note that terms & conditions apply

Special Requirements…

• If ANY of your guests have ANY special requirements at all (including dietary requirements), we ask that they contact the venues/suppliers direct themselves to ensure they are comfortable & happy with all arrangements.  This may be a requirement for disabled access, specific dietary requirements, those with food allergies or those with hearing/visual aids for example. Mojito Events will help with specific arrangements where possible but we request that guests ensure specific/special requirements are to their satisfaction by contacting venues/suppliers direct…just to be on the safe side
• Please note that with set meals (such as afternoon tea and buffets etc), menus are set and in place so guests will not be able to choose ‘on the day’.  If any members of your group have specific dietary requirements, they must therefore contact the venue direct to advise them at least 48 hours before arrival. If venues providing afternoon tea/set meals are not aware of dietary requirements, they are not obliged to provide for these requirements on the day.

Room Allocations etc…

• The room allocations above have been provided to us by your accommodation provider/owner. Please be aware that these may be subject to change due to circumstances out of our control.  Our accommodation providers will always endeavour to provide the rooms/apartments suggested above but on the odd occasion, room allocations may vary slightly.  
• If you are staying in apartments or a hotel, every effort is made by the accommodation provider to keep groups close together if you are across multiple rooms/apartments but this cannot be guaranteed.
• As per your original booking, please be aware that sofa beds are used in MANY group apartments.  Please also be aware that the majority of sleeping arrangements will be based on two guests sharing a double bed (as outlined when you booked with us).

Transport & Taxis…

• Unless otherwise stated in your itinerary (and if transport has been provided/included and paid for as part of your package), taxis/transport are NOT provided.  You must therefore make your own way to the various locations/venues detailed within your itinerary. We suggest pre-booking taxis/transport where possible and if required and/or ensuring all guests have a local taxi number to hand.

Security Bonds & Deposits…

• As per our T&C’s & our Booking Disclaimer that you received from us before you confirmed your booking with Mojito Events, the majority of our accommodation providers will ask for some form of security bond/deposit either when you check in (or prior to check in for exclusive properties & cottages etc). Where possible, details of the security deposit required for your event (if applicable) are outlined under your accommodation details above but you can expect to pay up to the equivalent of £50-£100 PER PERSON. If details are not outlined above, you MAY be contact by Mojito Events or by the property owner to arrange a deposit.  Security bonds/deposits are there to give the accommodation provider peace of mind & protection against intentional/extreme damage to their properties. They are the policies of the accommodation provider & NOT of Mojito Events. We therefore have no influence over the deposits that are requested.  If you do need any clarity surrounding this, please contact the accommodation provider direct.  

Restaurants…

• Please note that if/where restaurants/meals are included in your package that (unless otherwise stated) drinks, extras & side dishes are to be paid for on the day.  Service charge is also likely to be added automatically to your bill which is also to be paid for on the day. Service charge is standard in most restaurants for larger groups. 

Running Late?...

• All venues/suppliers are expecting you at the scheduled time.  If for whatever reason you are running late, please contact the venue/supplier DIRECT to let them know what time they can expect you.  Failure to do this MAY result in cancellation of your arrangements WITHOUT any refund.  If for whatever reason you cannot get hold of the venue/supplier, please contact Mojito Events on 07706348164.  If you do arrive late for any activity/booking, please also be aware that the activity may still need to finish at the scheduled/confirmed time due to other guests/bookings.  Again, no refund will be offered by the supplier or Mojito Events should this happen due to your late arrival.  
• We strongly advise aiming to arrive at your venue/activity site 10 minutes before the scheduled time above.

Adverse Weather Conditions…

• The UK can often experience adverse weather conditions that may effect your weekend away.  Your safety is of paramount importance & we would always recommend adhering to any weather warnings.  We also recommend checking your travel insurance as if severe weather dictates that you need to cancel your weekend, your insurance MAY not cover a cancellation due to extreme weather.  Suppliers, accommodation providers & venues who have been paid for in full are not liable to pay any kind of refund if you cancel an event due to adverse weather & likewise, whilst Mojito Events will always do our best to help your situation, we are not liable to pay any refunds.  PLEASE put your safety & that of all your guests at the top of your priority list though!

Very Important Covid-19 Info…

• It is assumed that by maintaining your booking with Mojito Events that you (& all members of your group) accept all responsibility for adhering to any existing/upcoming Government guidelines & restrictions surrounding Covid-19 at the point you travel; and that you comply to all restrictions/guidelines. Please see relevant Government websites for current guidelines
• Please rest assured that all the suppliers that we work with have been absolutely amazing, flexible & super-helpful.  Please be patient with all suppliers during your stay.  It is anticipated that they will all be incredibly busy AND POTENTIALLY VERY SHORT STAFFED so they will all appreciate your patience and understanding.  They are of course really looking forward to welcoming you!
• If restrictions change between now & your travel date that legally prevent your group from travelling, a free date change will be offered to your group. Please be aware that any new dates or date changes will be subject to availability. Please note that as suppliers have now been paid in full, any monies paid ARE transferrable to your new dates but refunds will not be available as they will be at our supplier’s discretion (as per our T&C’s). If anyone in your group is unable to travel for ANY reason (including testing positive for Covid-19 or being instructed to self-isolate) any refunds will be unlikely and solely at the discretion of the suppliers involved (as per our T&C’s.) We would strongly advise AGAIN that all guests within your group have relevant travel insurance in place.

Emergency Numbers…

• Mojito have promised to deliver a quality event, weekend or party. All the suppliers & venues we continue to work with are selected based on their professionalism, their experience & their levels of service….we know that Mojito customers are well-looked after & respected by our suppliers!  
• If, for whatever reason, you experience ANY problems or issues during your stay, please follow the procedure on the booking disclaimer attached.  

IN SUMMARY:

· Please speak to a duty manager or owner who should be able to rectify any issues you have; there & then.

· If something does go wrong that cannot be rectified on the day, please give us the opportunity to put it right for you by contacting us on the number below!  

· Our emergency/out of hours number is 07706 348164. Please only call this number during your stay. 

· Please note that our offices are closed over the weekend therefore no one will be available in the office during your stay.

· Please refer to the booking disclaimer for additional information.

REVOLUTION COMPLIMENTARY GUEST LIST 

As part OF YOUR Mojito Events weekend package, you have complimentary entry into Revolution included! All details, terms and conditions surrounding guest list entry are under each venue’s address below:

GUEST LIST TERMS & CONDITIONS FOR ALL VENUES:

· Free guest list entry during your stay (subject to T&C’s below)

· Entry before 10pm in order to receive free entry and queue jump 

· Please produce a copy of your itinerary (online/via email is fine)

· Groups will not be allowed in if they are too intoxicated

· Please have ID on you just in case

· Strictly no fancy dress

· If there is a guest list queue, you will be required to join it but the venue will aim to get you in as soon as they can 

LIVERPOOL…

Revolution Albert Dock

Unit 4

Atlantic Pavilion

Albert Dock

Liverpool

L3 4AE

Tel: 0151 909 2777

http://www.revolution-bars.co.uk/albertdock

LIVERPOOL CONT’D…

Revolution St Peter’s Square

St Peters Square

Fleet Street

Liverpool

L1 4DQ

Tel: 0151 709 8462

http://www.revolution-bars.co.uk/stpeterssquare

MANCHESTER…

Revolution Deansgate Locks

Arch 7

Deansgate Locks

Manchester

M1 5LH 

Tel: 0161 839 7558 

http://www.revolution-bars.co.uk/deansgate

Revolution Oxford Road

90-94 Oxford Road

Manchester

M1 5WH

Tel: 0161 236 7470

http://www.revolution-bars.co.uk/oxfordroad/essential-info.php

Revolution Parsonage Gardens

St Mary's Gate

Parsonage Gardens

Manchester

M3 2LF

Tel: 0161 839 9675 

http://www.revolution-bars.co.uk/manchesterpg

CHESTER…

Revolution Chester

110 Foregate Street

Chester 

CH1 1HB

Tel: 01244 345 362

http://www.revolution-bars.co.uk/chester

LEEDS…

Revolution Call Lane

48 Call Lane

Leeds 

LS1 6DT

https://www.revolution-bars.co.uk/bar/leeds-call-lane

Revolution Electric Press

41 Cookridge Street

Leeds 

LS2 3AW

https://www.revolution-bars.co.uk/bar/leeds-electric-press

YORK…

Revolution

Coney Street

York 

YO1 9NA

Tel: 01904 676054

https://www.revolution-bars.co.uk/bar/york/

NEWCASTLE… 

Revolution

Collingwood Street

Newcastle upon Tyne 

NE1 1JF

Tel: 0191 261 8901

http://www.revolution-bars.co.uk/bar/newcastle-upon-tyne/

CARDIFF…

Revolution 

9-11 Castle Street

Cardiff 

CF10 1BS

Tel: 02920 236689

https://www.revolution-bars.co.uk/bar/cardiff/

Booking Disclaimer 

Please ensure you read this document carefully and contact Mojito if you are unsure of anything. It is YOUR responsibility to ensure that EVERY member of your group also reads and understand this disclaimer but more importantly agrees to its content. 

As you are appointed leader for your group, Mojito would like to ask for your co-operation in a few points. We work very closely with all our hotel/apartment providers, bar/club/restaurant venues and activity sites and are a highly respected customer of them all. It is therefore requested that full consideration is given at all times to staff at your accommodation/venues and also to their other guests. As Mojito customers, we clearly want you to have a fabulous time, but hope you can appreciate that a certain level of consideration is expected at all times and that your group complies with the management’s reasonable requests. 

On arrival to your accommodation, please make yourself known to reception. You will be their first point of contact with your group. Due to the size of your group arriving at the hotel/apartments we do ask you to take control of your guests. The hotel will only require one person from each room to check in. This avoids confusion and overcrowding in the reception areas. Reception staff at the hotel are there to help you however, an amount of respect is due to all staff at all times. Please ensure Mojito have a complete room list at least one week before your arrival (full guest names and who is sharing with you etc). 

It is your responsibility to ensure that all payments are made on/before payment deadlines.

Once your booking has been accepted and your booking is set up on-line, it is your responsibility to ensure that all deposit and balance payments are made on/before the deadline dates set on your booking. Any members of the group that have not paid on time will be removed from the booking and your booking will be amended accordingly. The system allows you to send reminders to your friends and you will be able to see who has paid and who hasn’t. 

Any violence, damage, excessive noise, and disturbance to other guests will not be tolerated. 

• The hotel/accommodation provider reserves the right to evict any guests from the hotel who do not comply with licensing, health and safety and any other rules and regulations applicable to hotel policy. Your group will be liable for any damages to hotel property and your group will be expected to settle any necessary replacement/damage/cleaning costs before departure. This will be at the accommodation providers discretion. 

• All group members are expected to adhere to standard hotel/accommodation terms & conditions. These will be available on the accommodation website (please ask Mojito for details/website addresses) or a copy of the terms and conditions will be available at reception. If you are unsure of the hotel/apartment T&C’s, please request a copy as you check in. 

• If damage is found after you have checked out, it is expected that Mojito will provide the accommodation provider with your name, email address, contact number and address so they may contact you. Mojito Ltd are NOT responsible for the payment of any damage caused by its customers and will pass on any information request by our suppliers. 

• Please report any damage during your stay as a matter of courtesy and so the matter can be dealt with by the hotel. This may also avoid any charges following your departure. 

• If the hotel has to refund any other guests due to actions of your party alone, you will also be expected to pay for this. 

It is standard procedure for any hotel/apartment to obtain credit card details or a security deposit upon check-in.  

• The credit card details from one person from each room/apartment may be required at check-in.  

• Please note that the majority of our accommodation providers will request a security bond upon check in which will be refunded following your departure. This bond may be ‘per room’ or ‘per group’ and can be up to £500 per room/apartment (this amount differs with varying hotels/apartments, but you will be made aware of the exact amount required, if any, when your itinerary is provided). Where a bond/security deposit is requested, this is a hotel/apartment policy and therefore cannot be avoided. It is requested that each member of the group is aware of this, and that appropriate funds for a security bond are available and that guests cooperate with this request. There are no exceptions to this rule whatsoever.  Exclusive properties can ask for up to £1000 per group. 

As the group leader and guarantor for the group, we trust that you will ensure all of your group respects the terms and conditions of this document. You may also be asked to sign a similar agreement on arrival at your hotel/apartment. 

• Other than the guests that have paid for the package via Mojito, you are asked NOT to invite friends or any other guests to your apartment or hotel room unless by prior arrangement with Mojito or with the accommodation manager/owner. If this rule is ignored, the hotel/accommodation provider may ask your entire group to leave without any refund. 

If you have a complaint with your accommodation provider or with any supplier or venue involved with your booked package with Mojito at ANY stage throughout your stay, please follow the procedure below: 

• Please make the manager, duty manager or owner of the venue/hotel/activity site aware of your issues and give them the opportunity to correct the problem at the time. The issue may be a problem that the manager or owner can correct/replace/put right there & then without affecting your experience and thus avoiding any further action. 

• If you are still experiencing problems that cannot be resolved at the time, please contact Mojito on 07706348164 to give us the opportunity to speak the supplier/venue. Both mobile numbers are contactable during your stay. If we are not made aware of an issue at the time, this WILL inhibit what we can do to resolve any dispute. 99% of the time, we are able to correct any issues therefore ensuring your experience is not affected. 

• If the issue is not resolved (once the issue has been raised to the supplier/venue AND to Mojito), please detail your complaint via email to Mojito BEFORE 5pm on the Monday after your stay so that we in turn can follow up any issues. 

• Mojito are not able to follow up any complaint/issue that you have not reported during your stay (as requested above). 

• The suppliers involved with your package are trusted 100% and are used on a very regular basis by Mojito so whilst it is unlikely that any issues will occur, we would appreciate it if the procedure above is followed. 

Please treat all members of staff as you would wish to be treated yourselves! 

Mojito have an exceptional relationship with all our suppliers/partners (i.e. hotel staff apartment providers, venues, bars/clubs/restaurants, spas, general suppliers/partners and activity sites) that we work with and this has been built up over many years of trust and respect. Whilst we expect all of our suppliers/partners to treat all our customers with the upmost respect, likewise we expect our guests to extend the same courtesy. Abusive or rude behaviour will NOT be tolerated, and should Mojito be informed that a group of guests are being rude, abusive or disrespectful to our suppliers/partners, Mojito will instruct the supplier/partner involved to terminate the booking immediately WITH NO REFUND. Please appreciate that we must look after everyone involved in our party bookings, guests & staff alike. 

Should this situation occur (and we truly hope it doesn’t!), an email will be sent to the group leader explaining why Mojito felt it necessary to terminate the arrangement. 

A rooming list is required before you arrive at your accommodation & accommodation will be provided for your final number of guests. 

To ensure check-in procedures are smooth and hassle-free, please forward a room list to Mojito once you receive your itinerary. This will be extremely helpful if you have guests arriving at different times and/or if the reception team is busy and will ensure a pain-free check-in for you. Please note that you will be accommodated in the right number of rooms/apartments for your final/attending number of guests. If your numbers have altered during the booking process or if you have guests that cancel, the numbers of rooms/apartments you have may/will change accordingly. 

If you have any queries regarding any of the above, please contact Mojito on 01565832850 or email us at hello@mojitoevents.com.