Terms of booking (ENGLISH) (original)

Playa del Carmen, Quintana Roo, Mexico

Del Mundo Tours
  • Email address verified
7 reviews
Duration: 1 day
Group size: 1 - 999
Terms of booking (ENGLISH) (original)
Playa del Carmen, Quintana Roo, Mexico

Del Mundo Tours
  • Email address verified
7 reviews

Duration: 1 day
Group size: 1 - 999

About this trip

Welcome to our booking form. We will try to be as complete as possible. Do not hesitate if you have any questions.

Our tours are available in small groups (6 to 16 people) or privately. To organize a small group tour, we need a minimum of 6 people in one single language


Our excursions are usually once or twice a week. As space is limited, it is better to book in advance. Once done, we will make you a provisional schedule. This schedule can sometimes vary according to the availability and requests of our different clients in order to try to gather our clients on the same dates. If you are not available on certain dates, please let us know.

What if we don't have the min number?

Some excursions can be done with one of our partner agencies. The tour remains mainly the same but sometimes with small variations (service in various languages, snack, drink in the restaurant, bike in coba, photo report,...) which are small extras that we try to include when we organize it ourselves. We will of course do our best to make our own tours. Thank you for your understanding.


We are an official agency and all our tours include insurance in case of an accident during one of them. We also offer (optional) insurances to cover you if you can't make it to an excursion. You will find the different options below. If you don't choose any at booking, it will be assumed you chose not to be covered. Contact us for more information.

How to book?

To secure your places, we require at least a deposit. As your bank account is probably in Euro, we make it easier for you to pay your deposit by putting it in Euro, but it will correspond in pesos, at least at the exchange rate. You can pay the deposit by bank transfer (if it's at least 20 days before your arrival) or by credit card. 

How much is the deposit?

One deposit per booking is enough. For a standard booking of small group tours, we ask one deposit of 75 USD (in the payment section, choose 1 person). If you are a group of 6 or more people, the deposit will be 150 USD (2x75 USD) and if you are booking private tours, we require a deposit of 225 USD (3x75 USD). Deposits are non-cancellable and non-refundable.

Payment of the balance in agency

You can pay the balance at the agency upon arrival in cash in USD or in the local currency, the Mexican peso (recommended). There is a bank right next to the agency to withdraw or exchange currency. All payments in pesos will be made at the exchange rate of the day of the agency. You can pay by debit/credit card (see below)

Other settlement options

If you don't want to pay cash at the agency, you have other options. Exchange fees in Mexico are high. In fact, when you pay online in euros on the platform, there are exchange fees so that we can receive pesos. We cover these costs ourselves for deposits, but not for balances. If you wish to use one of these options, the indicated % exchange fee will be added to the amount to be paid (contact us for a personalized link). Thank you for your understanding. 

What’s included

  • balance in agency
    in cash in Mexican pesos (recommended) or US$
  • balance in agency
    by debit/credit card

What’s not included

  • Total in advance
    by Paypal (+10%)
  • Total in advance
    by debit/credit card online (+7%)
  • Total in advance
    by international bank transfer (+7%). (maximum 20 days before your arrival)

Available Packages

Trip Price

Available options

VIP service (balance on the day of the 1

One-time fee for those who are staying outside of Playa del Carmen and wish to pay the full balance on the first tour

COVID basic insurance

A one time fee of 9USD per booking, which allows you to obtain a credit note valid for two years in case of cancellation of your entire trip

full COVID insurance

A one-time fee of 19 USD per booking, which allows you to receive a 100% refund in case of cancellation of your entire trip

SILVER cancellation insurance

Price per person for cancellation on site (illness, injury, alarm failure...) Covered the day before (deferral) or 48h before (50% refund)

Gold cancellation insurance

Price per person for cancellation on site (illness, injury, alarm failure,...) Covers the same day. Postponement or refund of 25% to 75%. 

Platinum cancellation insurance
Deposit: $0

Price per person for cancellation on site (illness, injury, alarm failure,...) Covers the same day. Deferral or refund of 75% to 100%.

Your Organizer

Del Mundo Tours
7 reviews
Pour continuer avec la réservation, cliquez sur SELECT


Les excursions organisées par cette agence étaient au top ! Des guides super pro, passionnés et passionnants, un chauffeur adorable, aux petits soins, des trajets et des visites organisés pour éviter les grosses chaleurs et la foule. Un vrai plaisir ! Merci pour ces belles découvertes !
By Joëlle D for Modalités de réservation on Apr 10, 2024
Very good organization, Nice people.
Del Mondo people are very clever for organizing trips at the right places at the right moment.
By Marie-Ange J for Modalités de réservation on Dec 05, 2023
L'excursion Sian Ka'an deluxe était juste fabuleuse ! Quel plaisir de prendre le bateau plutôt que de faire la route sur la fameuse route pénible car de cette façon, l'expérience démarre plus vite. C'était un pyr bonheur du début à la fin, des paysages magnifiques, 5 dauphins dont un bébé pour notre plus grand émerveillement, 3 tortues, des raies, des oiseaux en veux-tu, en voilà: pélicans à profusion, des frégates et des hérons, ... et même une ibis blanche, assez rare d'après Abraham, notre super top guide. Punta Allen, petit resto sympa et très belle plage, la piscine naturelle, un régal pour une baignade tranquille. En résumé : une journée tout simplement WAOUH 🤩
By Geraldine D for Modalités de réservation on Jul 08, 2023
Nous avons réalisé 3 superbes excursions : Tsonoti, Aquawonder et Chichen Itza. Tout était parfait, les différents guides nous ont accompagnés avec beaucoup de gentillesse et de nombreuses explications. Nous recommandons ++++.
By Tatiana N for Modalités de réservation on Mar 01, 2023
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