Hello, we always avoid confrontation with clients, with the understanding that the customer is always right, except when what they say is not true. The company that failed to fulfill its obligation was the transportation company that was supposed to take them from Coca Airport to our meeting point, due to road blockages in several places, such as Jamu. We were ready and waiting, but we believe that our obligation is to inform you of the problem before you are in an uncomfortable situation. Perhaps it would have been better to let you arrive in Coca and see the situation, then intervene and appear as your rescuers, but our moral principles do not allow us to act in that way. Of course, we refunded every last cent, we found you another hotel that was accessible at that time, you received a trip to the Amazon rainforest, and we made the transportation company refund the money for the unused transport. We have the refund receipts. We understand that it wasn't what you contracted for; in our contract, we are not obligated to do anything that we did for you, and now it turns out that you are recommending not making the payment. I don't think any airline ticket, cruise, safari, or tour package would reserve a space for someone who doesn't pay their fare. I think your advice is full of frustration and doesn't show much understanding of how tourism works worldwide. As we mentioned at the beginning, we are very sorry for this situation, we understand your frustration, but that doesn't give you the right to lie with the intention of harming an organization that employs more than 12 families.