Hi Mary Alice, thank you for your feedback. I’m truly sorry to hear that the experience didn’t meet your expectations, especially since you shared with me in person that the main issue seemed to be not feeling personally connected to Mexico/liking it as a country. I worked diligently with my team on this itinerary to bring Oaxacan traditions to life for travelers, and despite age gaps I believe there was a lot of amazing connections that formed in our group and with Oaxaca as a city that will create lasting memories for everyone that had an open heart. I love Mexico and am determined to share it with more travelers, so it hurts to see a negative review as a small, growing business. Still, I want to address your concerns openly and clarify a few things for anyone considering this tour or Wild World Tours as a provider. About the Parade & Cemetery Visit:
Our local Oaxacan guide ensures that all activities respect cultural traditions. The downtown parades are not official, ticketed, or guaranteed events and some happen spontaneously. We were able to watch it during our free time, but they’re not always predictable enough to include formally. Día de Muertos is a sacred time, and we always follow the lead of residents, and they welcomed us into the cemeteries to witness how they celebrate their loved ones. About the Hotel Location:
We chose our hotel based on safety, value, and availability during one of the busiest travel weeks of the year. Staying closer to the historic center during Día de Muertos would have significantly increased the cost (by hundreds of dollars per person). It was a great compromise from what the other travelers said, and the walk was a very small trade-off to have a quiet and secure entire property to share between our group with made-to-order breakfasts each morning and clean, comfortable rooms for everyone. About Pricing:
Día de Muertos is Oaxaca’s highest demand season, and costs rise significantly across the entire region. Our tour price reflected fair high season rates and also ensured that Gabo, our local guide was compensated equally for his work during the busiest week of their year. As you were aware when you purchased the tour, the cost included expert local guidance in English, transportation, cultural experiences, group meals, our mezcal tour and tasting, our sugar skull face painting and photoshoot, and personalized support before, during, and after the tour. We always welcome constructive feedback and continuously improve our itineraries based on guest experiences. Many others on this tour expressed that they had a wonderful and meaningful trip. Wishing you the best in your future adventures.