Great value for money trip, with perfect balance of relaxing and activities to see so much wildlife.

Nos tocó con el guía Octavio, muy linda persona, atento y siempre estaba para ayudarnos. Pasamos un grato momento. Fuimos por mi cumpleaños y me sorprendieron con una torta. Las instalaciones limpias y buen servicio. Recomendado

Overall, our experience was mixed. There were some positives, but also several areas that we felt could have been significantly better. On the positive side, the food was nice, especially the fish. We also had a lovely, friendly group, which made the experience more enjoyable. The tour seemed well organised from a logistical perspective, and our airport pickup was on time. Communication via WhatsApp was also responsive and helpful. We particularly appreciated how accommodating they were when we needed to leave one night early for personal reasons, including arranging transport to take us to the port. Thanks to the manager for driving us to the hotel too. However, there were a number of disappointing aspects to the experience. At times, the staff seemed either understaffed or inattentive. For example, when we wanted to order a cold drink from the bar when we got back from an excursion, there was nobody around to serve us and it stayed this way for about 30 minutes. Luke warm water is all that was available. We were also concerned about how our passports were handled. They were taken from us as soon as we arrived, without any explanation as to why they were needed (I believe it was for access to a national park the following day?). The following day when we returned, we found them left on a desk where anyone could seemingly collect them. We would have appreciated a clear explanation of why the passports were required and greater care in how such important personal documents were stored and returned. The excursions also felt rushed (except for the Sandoval Lake which was lovely), and the biggest disappointment for us was the lack of information provided by our guide. There was no real briefing when we arrived to explain where we were, our surroundings, or what to expect during our stay. We would have loved to learn more about the Amazon rainforest, its flora and fauna, and the wildlife we might encounter. This kind of information and engagement is a really important part of an Amazon experience, and we felt it was largely missing. I also heard the guide speaking quite rudely to another tour member which was disappointing to hear. I would also like to add that 1 guide to 21 tourists is not a good ratio. Cleanliness was another concern. The common areas where we were expected to walk barefoot or in socks became dirty, leaving our feet filthy, which was unpleasant. The “beach” area at Monkey Island was also full of trash which really didn’t look like it came from tourists. Finally, both of us developed what was later diagnosed as a bacterial stomach infection the day after the trip. We cannot say for certain what caused it, but it certainly affected our wellbeing. In summary, they did well with the practical arrangements, communication before and during the trip, food, and flexibility when our plans changed. However, we felt that the actual tour experience could have been much better, particularly in terms of the guide’s explanations, the pace of the excursions, staff attentiveness, and cleanliness. With more engaging guiding, better attention to detail, and higher standards in these areas, the experience could be considerably improved. I was disappointed especially with the lack of interest from the guide.

Wir hatten anschließend fast zwei Wochen mit heftigen Magenproblemen zu kämpfen und mussten sogar einen Arzt aufsuchen

Una experiencia única e inolvidable en plena naturaleza, tanto el entorno como la gente