It is the first time that we booked with Responsible travel who subcontracted it to We travel. WE were given an itinerary in March 2025 originally,which we personilsed to our needs and Belen was helpful and accommodating ,however we had to send several messages to Belen nearer the time of our departure on October 22nd as we did not hear from her within 10 days of our departure,despite being told initially that she would contact us in time.
Overall our trip was good- but the quality of guides provided was variable and disappointing. Our guide in Lima was okay, in Arrequipa Geraldine was vey pleasant and helpful. Hugo in lake Titicaca was the best guide.In Cusco we had Juan Carlos,who failed to arrive with any water for our trip and when we asked him for water he made a phone call to the agency to ask if he should provide it- then only bought 1 bottle each for us for the WHOLE day. He wanted to start the day by taking us to alpaca shop- which we had to refuse as we had already done that.We were also disappointed with his way of explaining,he never answered our questions ,instead would launch into something completely unrelated to the question- which was very frustrating and unhelpful.He was sleeping a lot in the car instead of talking about the area and or villages we were travelling through or passing by. Very disappointing indeed
We had Isa on the Inca trail ,she was pleasant and made good attempts at explanations about various sites etc.
At Macchu Pichhu we found her explanations disjointed and muddled and we had to read up about it same with the city tour.
We also did not enjoy thr long 6-7 hour car rides from Arequippa to Colca valley and from there to Lake Titicaca- perhaps instead a flight might have been offered instead.
Overall ,we were disappointed with the quality of the guides supplied to us, some aspects about the way the itinerary was arranged with very early starts in some places which were not necessay and flight times.