Joanne - Thank you for your comments and alerting us to issues. Unfortunately, this is the first we are hearing of these issues and we would certainly ask that you contact us to address them. We will be sure to reach out to our Livery supplier Knights Limo Service to ascertain how the driver put in Salem NH as the destination. As there were 11 individuals in the Executive Van riding did nobody notice or say anything to the driver that he was driving in the wrong direction to take you home? We understand the challenges for all guests at the Boston Pier. Arrival and departure from the cruise ship in Boston is the most challenging of any port we experience in our cruise offerings. Other departure ports can handle the departure and subsequent arrival of guests at the piers in a more efficient manner. There has been a long-standing request by the cruise industry for the Boston Port Authority to find a remedy, but it has yet to prevail. It is our understanding that guests to it upon themselves to depart the Van upon arriving at the Pier versus following instructions to wait to be greeted by our Best of Times Travel representative as listed on both the Transportation Letter and Final Trip Packet. Since guests did not follow instructions we were unable to supply our guests the materials waiting them at the Pier allowing us to identify our guests as Best of Times Travel guests instead of being intermingled with other cruise passengers. Regarding your comments about our Tour Manager Kim, were you having issues on the ship that needed her attention and intervention to assist you with issues? Did you actively seek out her assistance by visiting our Hospitality Desk that was scheduled throughout the cruise? Did you call her cabin for assistance, leave a message, and not receive assistance? Did you not attend the mandatory departure meeting for all our guests to obtain clear instructions regarding departure? Our Tour Manager is there to provide help, assistance, guidance, and support for guests that need and want that service. For guests that are experienced cruisers we do sometimes find that they do their own thing, as it is truly their vacation and personal experience that matters, and feel no need to interact with our Tour Manager. We welcome the opportunity to discuss all these matters with you and will in the meantime follow up with the Livery Service to find out what happened there. Please call our office at your earliest convenience.