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Reviews

I don't know if Shirley got the information as to where to meet the bus or she forgot. Either way, she did not go on the trip. Since she arranged the trip through the Sunapee Senior Center this does not reflect on the people at We Travel.
By John M for GoodLife Programs & Activ- Fleetwood Mac Tribute - Wednesday 6/18/2025 on Jun 28, 2025
The show and food excellent. The ride there was too long. There were 3 stops picking up others. We have gone on these trips before and only had one other pick up. These extra stops extended the travel time by an hour. 3 hours on bus was too long.
By Marie Anne M for GoodLife Programs & Activ- Fleetwood Mac Tribute - Wednesday 6/18/2025 on Jun 28, 2025
Let’s start with the upside. Good hotel, great location, fabulous Broadway Show! How can you not have fun in NYC? Absolutely wonderful group of fellow travelers. That being said, not the best bus trip I’ve been on by far. Extremely unorganized from the get go, no info/intinerary until 2 weeks before we left. The group leader, although very nice, was unbelievably unorganized and truly not knowledgeable about anywhere we actually went with the tour, which was all of 2 places in NYC. The 9/11 museum and Battery Park for the ferries. We were supposed to get a guided tour of the 9/11 museum but nothing was booked for us ( not on the tour guide, that’s the Best of Times company itself). This trip was bare bones, not such a great value by any means. Complete and utter lack of communication from the company itself and the tour guide. Bottom line, look at other bus tour companies.
By Karen P for The Center in Holliston- New York City - 3 Day Getaway 6/19-6/21/25 on Jun 24, 2025
Thank you for your response. We appreciate all feedback as it allows us to evaluate and constantly improve as an organization. I believe as the owner of the company, I also need to provide feedback and proper context of information. First you assert that you were supposed to get a guided tour of the 9/11 Museum & Memorial. That is simply is not true and nowhere in our marketing materials was this listed or promised to anyone. This was something apparently assumed by the description of "Visiting the 9/11 Museum" in our promotional materials. Regarding communication, we supplied all materials to our group leaders in an appropriate amount of time for distribution to our guests which included a very thorough 7-Page Welcome Letter describing every aspect of the trip and what should be expected. Regarding value, staying in Mid-Town Manhattan, having a Broadway show included, visits to the 9/11 Museum, as well as visiting Ellis and Liberty Islands, with roundtrip transportation for the price of the program is a tremendous value. It is quite saddening to obtain such a poor review when as a company you do everything possible to create a wonderful experience for guests, yet the passenger attendance is so low, and participation from guests comes so late that you can't determine until the last minute that a trip is operating. These are challenges we do not expect our customers to understand, but we truly did everything humanly possible to operate this program and provide everything exactly as described in the promotional materials. Regarding your assessment of our Tour Manager, we will address this directly with her. We will determine if additional training is necessary for this individual as it was one of the first trips she has taken out on her own. As anyone with work experience knows, we all have to earn our stripes and perfection comes from experience. Again, we will address these concerns with our staff. We would encourage you to try another program, especially one that has more substance than a trip to NY that is specifically designed for people to explore independently. I would personally be more than happy to recommend other programs where you would truly understand why Best of Times Travel over 53 Years has been known as the Best Travel Company in New England.
By Best of Times Travel on Jun 25, 2025
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