A very disappointing experience with this tour operator.
Despite booking and paying for three excursions a month in advance, they cancelled the most important activity of our stay on Isabela Island—the Los Túneles tour—with only 48 hours’ notice.
They refunded our money and claimed they could not rebook us because there were no places available. However, we managed to book the same excursion ourselves through another operator, proving that the information they gave us was not accurate.
Furthermore, this last-minute change forced us to miss another activity we had already scheduled: the volcano trekking tour. As a result of their poor management, we lost both time and money, as well as an important part of our experience on the islands.
A reliable tour operator should not simply cancel an excursion booked so far in advance; it should actively seek an alternative solution for its customers. In our case, they did not.
Overall, this was a very negative experience. We do not recommend this tour operator and will not recommend it to our family, friends, or other travellers from Spain, as they did not prove to be a reliable company.