I was in Puerto Ayora my friend on a 7 day cruise . I had booked 2 trips and 1 was cancelled and the other tour group forgot my name . I was wandering through the tour part of town going from place to place there are many . I saw Nayeli and she put me at ease . She asked what my needs were suggested trips even checked the weather as I am prone to seasickness. I did the mainland Santa Cruz highland tour - but amazing was the Seymour North excursion and the Santa Fe . I was so discouraged with tour operators treating me terribly - Nayeli reminded me daily where to go -. I highly recommend this tour operator .