Es hat alles wunderbar funktioniert.

GOOD PROFESIONAL JOB

It wA great thank you so much

The morning of the trip, a rep met us in the square and took us to the bus. The minibus was very old, uncomfortable and had no WiFi. I told him we paid for the platinum bus and he said he was contacting the head office to find out why we were not on the right bus. He then left the bus once we got outside Cusco and the driver had no English. After a few hours of messaging head office they told us that the bus had to go for emergency service that morning, which I do not believe as there was nobody else on the bus who had paid for the platinum service so highly likely just moved us to save money. I wanted a full refund, a 50% refund was issued which was not very genuine Considering everyone else on our bus paid 50% less anyway. Not a very reliable or honest company. Even the response is dishonest, the day it occurred you stated that “unfortunately, the platinum service vehicle assigned for today had to enter mechanical service in expectantly”. The fact you are lieing is and was the main reason I wanted a refund at all.

It was a enjoyable experience. Textile behind-the-scenes at Chinchero, hosted by artisans, was a wonderful moment. The salt mine complex at Maras was totally unexpected and fantastic. Same for the agronomic experimental site, astonishing. The buffet lunch at Urubamba was very nice, lots of local options. Ollantaytambo terraces are magnific, and the old town with stone streets is charming. We didn't finish the tour because we had to stay at Ollantaytambo to take the train to Aguas Calientes, but we really loved the tour. The only dissapoiting site was the so-called "salt museum" at Moray. It was not a museum, but a commercial stop in a souvenir shop. The guide, Darwin, was very gentle and organized.