Great program with lots of difference experiences. Brilliant drivers and guides providing very interesting comments and always very kind
Terrible, nos cancelaron la reserva el mismo día y ya no pudimos ver a los pinguinos :(. Creo que deberían coordinar mejor las ventas con sus distintas agencias para evitar dejar a la gente varada.
By Carlos R for Isla Magdalena/Marta from Punta Arenas on Feb 19, 2024
Booking the trip was easy, we were picked up and taken to the boat. The penguin tour was great, the staff on the boat were amazing, but when the tour company picked us back up in the van to take us back to Puerto Natales (where they had picked us up in the morning) everything went wrong. The driver started the drive back, was stopped at a checkpoint and was told he didn't have the correct documents to continue driving us back to Puerto Natales and drove us back to Punta Arenas. 3 of the 8 of us in the van had a flight to catch that night in Puerto Natales and the tour company refused to pay for anything except a bus ticket to get us back. After 3 full buses passed over 45 minutes we told them they needed to get us a taxi or an Uber since we were still 2.5 hours away from the airport. They told us that Taxi's and Ubers are expensive. We were getting closer and closer to missing our flight so 3 of us decided to put our money together and get a taxi. The company didn't refund any of us for our trip and showed disregard for our need to catch a flight. We are still unsure why the driver for the company was not allowed to drive us back from where he picked us up when that is his job.
By Shayla K for NAV ISLA MAGDALENA PNT SHEYLA 17-01-24 on Jan 22, 2024