Thank you for sharing your feedback. We are sorry to hear that parts of your travel experience were frustrating. We do want to clarify a few important facts. Kingdom Tours does not control airport lines, airline delays, cancellations, aircraft changes, or immigration/customs wait times. These realities were explained to the group several times before and during travel. When we learned on Saturday evening that Lufthansa had changed the airfare/flight arrangements, our team remained in constant communication with the group and spent more than 18 hours on Saturday and Sunday working to keep everyone together on the same flight. Unfortunately, Lufthansa had already reassigned travelers, and the airline did not allow us to reverse those changes. As a result of the airline cancellations and schedule changes, the group arrived in three separate groups, with more than seven hours between some arrival times. The tour guide and driver waited as long as reasonably possible at the airport, but after such an extended delay, they had to depart with the travelers who had already arrived. For those arriving later, instructions were provided in the group chat to take an Uber or taxi to the hotel and keep receipts so they could submit them to travel insurance, which we had recommended to all travelers. These communications are documented in the group chat. We always work hard to support our pilgrims, especially when airline disruptions occur outside our control. We regret the inconvenience, but we respectfully disagree with any description that does not reflect the documented facts of what occurred.

Thank you for your feedback. We are truly glad to hear that your pilgrimage with Fr. Sagar was spiritually enriching and that you found the itinerary meaningful—that is always our primary goal. At the same time, we would like to clarify several important points to ensure an accurate understanding of what occurred. First, regarding the guide: Ignatzi is an experienced and highly regarded guide we have worked with, and we are pleased that you recognized his professionalism. Like many pilgrimages, adjustments sometimes need to be made in real time, especially when external factors affect the schedule. Despite those circumstances, he worked diligently to serve the group to the best of his ability. Regarding the flight disruptions: these were caused by airline cancellations and schedule changes that were entirely outside of our control. As soon as we became aware of the situation on Saturday evening, our team remained in constant communication with the group and spent more than 18 hours over the weekend working to keep everyone together and rebooked as efficiently as possible. Unfortunately, Lufthansa had already reassigned passengers, and we were not permitted by the airline to make further changes. Due to these airline changes, the group was split into three separate arrival times, with a difference of more than seven hours between them. The tour guide and driver remained at the airport as long as reasonably possible, but after extended delays, they had to depart with the travelers who had already arrived in order to maintain the rest of the itinerary. For those arriving later, clear instructions were provided through the group communication channel to take an Uber or taxi to the hotel and retain receipts for reimbursement through travel insurance, which had been strongly recommended to all participants. All of these communications are documented. We understand that delays, missed connections, and lost luggage are frustrating experiences, and we genuinely regret the inconvenience caused. However, we respectfully disagree with the suggestion that there was a lack of support. Our team remained actively engaged throughout the situation, within the limits of what the airline allowed. Please review the group chat carefully. We appreciate your kind words about the spiritual experience and local guides, and we wish you continued blessings on your faith journey.

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to provide some context regarding the challenges surrounding this particular tour. Due to a significantly lower number of participants than originally anticipated, adjustments to pricing and certain arrangements became necessary in order to operate the pilgrimage at all. Our primary goal was to ensure that the trip could still take place and provide a meaningful and beautiful experience for all pilgrims, rather than canceling it altogether. We also sincerely apologize for any gaps in communication. During the months leading up to the trip, there was considerable uncertainty regarding whether the tour would proceed, and while we did communicate that the status was still under review, we understand that more consistent updates would have been helpful and reassuring. Regarding the additional charge, this was directly tied to the operational changes required due to the reduced group size. We regret that this was not explained more clearly at the time. We are also sorry for the inconveniences you experienced during the trip, including the WiFi disruption and the airport transfer situation. While some circumstances during travel can unfortunately be beyond our control, we fully recognize the impact they have on your experience. These are not the standards we strive for, and your feedback is being taken seriously as we work to improve our coordination and communication moving forward. We are grateful that you still found the destinations meaningful, and we truly regret that aspects of the organization detracted from your overall experience. Your feedback is invaluable in helping us improve, and we will use it to better serve our future pilgrims. Thank you again for sharing your thoughts.