I had a great time! Lori Carroll is well organized, accessible, knowledgeable, communicated well, and friendly! I was a solo traveler, and I really appreciated the check in’s. She made sure I was good! Should I return to the Essence Festival it is no doubt that I would travel with Lodi again! Thank you!
By Sheryl H for Essence Music Fest 2019 - 25th Anniversary Experience on Aug 01, 2019
We had an amazing time once we got to New Orleans however, the experience with the travel agent is a different story. There were 5 of us traveling all together. 3 in one room and 2 in another. We paid 2x and 3x the amount of the room cost. Each of us actually paid for the entire cost of the room. This is not OK. We were completely ripped off. My name was wrong when we checked in for our flight, I tried to call Lori to no avail. She never responded to or addressed my issue. Thankfully I called the airline myself and had them to correct it before arriving and not being able to board. My name was correct for the hotel though so she had the information. Our flight was delayed and when we finally arrived to the welcome party Lori had given away everything knowing our flight was delayed. The only food that she had at the party that we were told was Rice and Beans and Jambalaya. We had to chase down the people that were helping her to get the bags that she had made up for us. We got them 2 days later. I will never use Lori or this travel agency ever again booking.
By Renita J for Divine Dimes - 25th Anniversary Essence Fest Experience on Jul 29, 2019
The trip was amazing. Thank you Lori for the coordination of everything. The group had a wonderful time and we had ticket issue that was resolved quickly!
By Deon E for Deon's Essence Fest Hangout on Jul 19, 2019