The organization itself is fine and good value for money, the guides were really kind and attentive but the group was horrible. Selfish and inconsiderate Israelis who really made it an almost miserable experience and since i think a lot of them prefer this operator i would suggest doing a different org. I'm saying this as a half israeli myself but it was just hard to bear and took away from the experience. Imagine people blasting music on the trail, eating doritos in your ear while you're trying to sleep, slowing down the whole group by hours because they weren't prepared and just being rude overall. Not fun

La experiencia de subir el Volcán Acatenango fue increíble y, sin duda, una de las experiencias más bonitas y retadoras que he vivido. Desde el inicio, los guías fueron muy pacientes, profesionales y estuvieron pendientes de nosotros en todo momento, haciendo que, a pesar del cansancio y la dificultad de la subida, nos sintiéramos acompañados y seguros. Quiero destacar especialmente a Eric y Brayan, quienes se portaron de maravilla durante todo el recorrido. Siempre estuvieron atentos, nos motivaron cuando lo necesitábamos y tuvieron muchísima paciencia con el ritmo de cada persona. Además, la comida estuvo muy rica, algo que se agradece muchísimo después de varias horas de caminata y con el frío de la montaña. Todo estuvo muy bien organizado y el equipo hizo que la experiencia fuera todavía más especial. Me llevo recuerdos increíbles, mucha satisfacción por haber logrado el reto y, sobre todo, un enorme agradecimiento a Eric, Brayan y todo el equipo por hacer de esta aventura una experiencia inolvidable. ¡Definitivamente lo recomendaría!

La experiencia de subir el Volcán Acatenango fue increíble y, sin duda, una de las experiencias más bonitas y retadoras que he vivido. Desde el inicio, los guías fueron muy pacientes, profesionales y estuvieron pendientes de nosotros en todo momento, haciendo que, a pesar del cansancio y la dificultad de la subida, nos sintiéramos acompañados y seguros. Quiero destacar especialmente a Eric y Brayan, quienes se portaron de maravilla durante todo el recorrido. Siempre estuvieron atentos, nos motivaron cuando lo necesitábamos y tuvieron muchísima paciencia con el ritmo de cada persona. Además, la comida estuvo muy rica, algo que se agradece muchísimo después de varias horas de caminata y con el frío de la montaña. Todo estuvo muy bien organizado y el equipo hizo que la experiencia fuera todavía más especial. Me llevo recuerdos increíbles, mucha satisfacción por haber logrado el reto y, sobre todo, un enorme agradecimiento a Eric, Brayan y todo el equipo por hacer de esta aventura una experiencia inolvidable. ¡Definitivamente lo recomendaría!

What an adventure!!! The hardest thing I’ve ever done! The Mayan team was amazing and helping us ready the top and what a great guide! It was fun it was an adventure super glad o did it and happy I was with Eric from the Mayan tour he was amazing. Thank you so much for the memories

I would not recommend this tour for solo female travelers based on my experience. There’s no inclusion culture. My biggest concern was the lack of communication and, more importantly, safety. I repeatedly explained to my guide, Daniel, that I do not speak Spanish, yet approximately 80% of the communication throughout the tour was in Spanish. The other three people in the group knew each other and were able to communicate with him. The tour guide was promoting on continuing speaking Spanish….while I was traveling alone and often felt excluded from the conversation and unsure of what was happening. I feel like I didn’t learn information / history about this experience at these volcanoes. During the horseback ride to base camp, I did not receive any breaks. The other three people essentially had a private tour guide because I was separated from the group with the horse. I did not even have an opportunity to eat my lunch until we reached base camp. I had to specifically ask the horse guide for a break, and when I asked for a second break later, he would not accommodate me. I was also uncomfortable to see a large number of stickers throughout the base camp expressing support for Zionist settlers. I found the presence of these stickers inappropriate and unsettling, particularly in a shared space for international travelers. The most concerning incident happened when we were leaving base camp. Daniel walked ahead and left me behind. I was alone, and I became genuinely scared because I did not know where I was supposed to go or whether I was on the correct route. I ended up calling Mayan Outdoors myself because I needed help. Daniel eventually found me. I then explained to him that I had paid a significant amount for a guide and that I expected to actually be guided. His response was to ask whether I had requested a private tour guide. I told him that this should not be relevant—regardless of whether a tour is private or group-based, a guide should not leave a customer behind, particularly when that customer is traveling alone, is a woman, and has already communicated that she does not speak the local language. I understand that this was a group tour and that guides cannot provide constant one-on-one attention. However, leaving a solo traveler behind without ensuring she knows where to go is a serious safety issue. I hope the company takes this feedback seriously and provides better training and communication expectations for guides. Solo travelers, especially solo women, should feel safe and supported throughout the entire experience.