Such a wonderful trip! Loved our guides, our crew, the food, all of it!! So much fun! Recommend 10/10!!! Would definitely do again!!

What Moselle itineray? It was canceled! I only received word the day before it was originally scheduled because my boyfriend received a phone call from Lenny on Aug 21st, asking w "he" had not responded to her emails. Lenny mentioned she sent him (not me) an email on Aug. 10th, and again in the 20th.. Why she didn't bother to call him, or me after no response from either of us about shows a lack of professional and poor customer serrvice. As a matter of fact, i NEVER received any emails from you or Bike Planet after my final payment, and when I inquired about cycling jerseys on July 8th. Additionally, I JUST received this "last gentle reminder" today, Sept 6th, implying you had emaild me earlier. With earlier notice about the trip change, we could have modified our hotel by a day, saved one night's rate, as well as spending a last minue-booking in Cochem. Lenn5 told him where the new pick-up point and time was at the Cochem train station. We arrived early to comply with the location and time she mentioned. When the bus finally arrived, a half n hour after that timee time, we were told we were supposed to be at the train station and not the bus station. Do you even come communicate with each other? While the lack of water on the river is no one's fault, the lack of communication on both Premium Bike Tours and Bike Planet is horrible. As a paying customer, I expect clear and regular communication, which I personally did not receive. Sharing a room with my boyfriend shouldn't mean my booking and payment are less important than his. I know there are several tour companies i can book for future trips. Yours and Bike Planet will not be on my list

You haven't heard? The trip was canceled/rerouted because of low water in the Rhine. Unfortunately, we weren't notified until the day before our trip was to depart!

An amazing experience and it lived up to all my expectations

I had a fantastic time! The tour was so interesting and the guides well informed and made the tour so enjoyable! Fantastic meals and the barge is comfortable and clean!