Terrible experience. Initially the agency didn’t answer the day before the trip with our questions to be prepared for the expedition.
It was 20 degrees during the day and the car didn’t have AC which we couldn’t breathe and the driver didn’t open the windows…
The information provided on tge website specifically stated in the tour description that the vehicle would be a 4x4 vehicle with air conditioning (A/C). However, the vehicle actually provided for our tour had neither 4x4 capability nor air conditioning.
The lack of a 4x4 vehicle also affected the itinerary. There were places that could have been accessed with a proper 4x4 vehicle, but we had to avoid or bypass them. As a result, we spent less time visiting some of the unique locations that were an important reason for booking this tour in the first place.
In addition, the driver/guide provided very limited information about the places we visited. We expected the guide to explain the history, geography, and other relevant information about the locations included in the tour. The lack of sufficient information significantly reduced the educational and sightseeing value of the experience.
Overall, the service we received did not correspond to the service advertised at the time of booking. The vehicle specifications were materially different from what was promised, this affected the itinerary and our comfort, and the guiding service also fell significantly below our expectations.