We used Sergio from Galapagos Trails to plan a two-week trip covering Santa Cruz, Isabela, and San Cristóbal. We reached out to Galapagos Trails only after we had arrived to the Galapagos and found out that visiting the local agencies in person to book excursions was very time consuming and didn't give us much insight on the quality of the service that we bought. Based on our detailed requirements, Sergio organized a complete package that included guided excursions, inter-island ferries, and local flights, all laid out in a clear and practical PDF itinerary. The prices were very competitive, and the quality of the services he booked was consistently high.
Sergio’s main strength is his operational agility. He is well-connected with local providers across the islands, attentive to specific requests, and remarkably responsive—often replying within minutes, even outside standard business hours. When unexpected circumstances forced us to make several last-minute changes to our schedule, his speed and flexibility proved invaluable.
Although all our interactions were remote, we quickly developed a strong mutual trust: Sergio occasionally secured tickets ahead of payment to lock in availability, and we felt comfortable paying in advance for multiple services. We happily recommend his services.