Featured Trips

Cartagena Immersion Experience Tour 2024
Cartagena Immersion Experience Tour 2024
Cartagena, Cartagena Province, Bolivar, Colombia
07 Mar, 2024

Past Trips


Unacceptable accommodations, poor communication, and complete disorganization. This was my third trip to Africa and quite possible the worst tip I’ve ever taken.
By Alicia M for CHALE WOTE - The Ghana Experience on Sep 30, 2023
We apologize for the inconvenience and disappointment caused during your recent trip to Africa with us. We take all feedback seriously and are committed to providing our guests with the highest level of service and quality. Regarding the accommodations, we understand that they may not have met your expectations. However, we would like to point out that the lodges we use are carefully selected and are considered to be among the best in the area. They offer comfortable and clean rooms, as well as a range of amenities such as private bathrooms, hot water, and electricity. We also want to address the issue of poor communication. We strive to keep our guests informed throughout their trip, and we were sorry to hear that you did not receive the level of communication you expected. Please know that we are always available to answer any questions or concerns you may have, and we will do our best to improve our communication protocols moving forward. Finally, we want to assure you that we take the issue of disorganization very seriously. We understand that it can be frustrating when things do not go according to plan, and we will do everything in our power to ensure that our guests have a smooth and enjoyable experience. In terms of specific improvements, we would like to offer the following: * A complimentary upgrade to a higher category room on your next trip with us, subject to availability. * A discount voucher for 10% off your next booking with us. * A personalized itinerary planning session with one of our experienced travel consultants, to ensure that your next trip is tailored to your preferences and needs. We hope that these offers demonstrate our commitment to providing you with an exceptional travel experience, and we look forward to welcoming you back to Africa or any TRAVELJUNKEES trip in the future.
This is my fourth tour with The Travel Junkees; however, this is my first review. I have been reluctant to provide feedback hoping certain aspects of my experiences would improve, but to my dismay they continue to be consistent. This is the second trip where I have experienced issues with the t-shirts. I can’t comprehend why the shirts are not mailed immediately after the final payment is received. There is always an issue and this time we never received the shirts which is unacceptable. There are always daily Itinerary changes, conference calls are always late or change or never occur. Craig promises to follow up but never does. There was a problem with the tip this time, and I don’t understand why he can’t give us an estimate of an approximate amount like other travel agencies. The tour guides are not engaging and most of the time you can not hear what they are saying, I am not sure why he does not utilize headphones and microphones. There were two accommodations that were exceptional; however, I was extremely disappointed in our second accommodation because it did not have air, flies were everywhere, cats were jumping on the table while eating and the restroom and showers were in a separate building! You never know if your airport transportation is included it’s sometime contingent upon the number of people being transported. One minute we had to pay for our Visa the next minute it was being taken care of by Travel Junkees; however, when we returned from Jerusalem they charged us twice the amount for the Visa and demanded that we put it all on one credit card, which was incurred by one of the travelers! Craig is a very humorous, charismatic and an intelligent individual, the organization is disorganized and ambiguous. I absolutely love the individuals who travel with the organization they are accessible, amicable, considerate, and professional. I like Craig as a person but as a business person he has a lot to be desired. There is never an opportunity to network or introduce ourselves to each other or a chance for a meet and greet to provide cohesiveness. No name tags, buses never depart on time tours or are always behind schedule. They can never inform you of what to wear … Jeanine and Terry did a good job as guides they were always pleasant, kind and friendly. I keep hoping for different expectations, but continue to get the same results from Travel Junkees. Visiting the Jordan River, The Welling Wall and Jerusalem was priceless wish we had more time in Jerusalem so much history. I would love to see personal shopping time included in the agenda. The best part of the trip is making new friends and reacquainting with old friends. Love everyone sharing pictures on WhatsApp. The Holy Land Tour September 1, 2023
By Teresa A for The HOLY Land Tour - Jordan - Israel on Sep 26, 2023
First, we never recieved our TJ shirts. Second, we never recieved options at Beudion camp. We were given a tent with no AC and no bathroom in the room in the middle of no where and 100 degree weather. Thirdly, tipping. We were tipping the driver and tour guide and was told, after we had already been tipping, that it was required that we tip $46 per person because the driver and tour guide felt the tips were not enough. This is bad buisness in my eyes. If a certain amount o tips are required then that should have been included. My party of 5 had been tipping everyone for the services we had received, as we always do.
By Lorraine V for The HOLY Land Tour - Jordan - Israel on Sep 12, 2023
We apologize for the negative experience you had during your recent trip to Jordan. We understand that not receiving your TTJ shirts, lack of options at the camp, uncomfortable accommodation, and unexpected tipping requirements have left you dissatisfied. We appreciate your feedback and would like to address each of your concerns in detail. Regarding the non-receipt of your TTJ shirts, we apologize for any inconvenience caused. We have mailed another set of shirts out to the address we have on file for you, along with one of our new QR code luggage tags. In regard to the options at Bedouin camp, we understand your disappointment. While we do not have specific information about the amenities and services offered at Bedouin camp, it is important for tour operators and campsites to clearly communicate the available options to their guests. We apologize for the discomfort you experienced due to the lack of air conditioning and bathroom facilities in your tent. It is unfortunate that these essential amenities were not provided, especially considering the high temperatures during your stay. Campsites should strive to ensure that guests have a comfortable and enjoyable experience by providing necessary facilities. Regarding tipping, we understand your frustration with the unexpected additional tipping issues. Tipping practices can vary depending on the destination and service provider. While it is common to tip drivers and tour guides for their services, it is essential for tour operators to clearly communicate any mandatory tipping policies upfront. We were not informed about a specific tipping requirement, if any. Although we have never had an issue on previous trips we have addressed these issues with our tour managers and tour company to ensure this issue never happens again. In conclusion, we apologize for the multiple issues you encountered during your trip. It is important for our team members to communicate clearly, provide accurate information, and ensure guest satisfaction.