We had many problems right from the start. Marvel from victoria Falls serious fun did not pay the subcontractor in Botswana until the last minute and only at a small percentage of the agreement. The woman who picked us up, said she almost didn’t even show up. She didn’t smile, and that was a start of many camping problems with not enough food, not enough gas, generally poor management of our trip. The saving grace was our Safari guide who was just fantastic. But returning to one of our lodges one day we almost got evicted at around 8 PM because of nonpayment to the lodge by victoria victoria Falls serious fun. It was actually a serious problem and luckily, in the end they worked something out with the owner of the lodge. I do not recommend this company for anyone. Besides that we had to spend an extra $800 to cover gas and national Park fees that should have been included, but we’re not. Sorry to have to report all this, but it’s the truth of our trip and part of our memories of seeing and being in Botswana, which was fantastic.

We had a great trip. Marvel did a great job of putting the trip together for us. Both lodges were fantastic with great service and food. Excursions were exciting, transfers were easy and support was wonderful. We had to make last minute unexpected changes and Marvel provided great support and flexibility with our changing needs. Enjoyed our driver Jacob very much too!!

We had pre-booked and prepaid all activities with Marvel before arriving in Victoria Falls. He organized everything efficiently and was on time for our activities. There was a hiccup on one of the activities, but Marvel resolved it quickly, so it all worked out well.

I have mixed feelings. Marvel was very responsive, helpful and professional in getting the trip organized, and I felt the cost was competitive. However, the last minute changes were not so well received. For example, from the beginning, I wanted to go to the Boma dinner show and he told me upfront it was sold out and that they would monitor it. Weeks later, I found tickets available and asked if I should book them. He said he had secured 5 tickets - but seemed to forget that yes, we really did want to go, that was on my original list of desired activities. We only had 2 nights we could go and it was raining, so that reduced the spots available, but, still - I'm regretful that I didn't book them myself when I saw they were available, and yet I shouldn't have had to. It seemed that most of our bookings were made last minute. We were sitting around a couple of times wondering if we needed to make our arrangements, which is also not a situation we should have been in. Also, when we were there, I learned of a bunch of activities that I didn't know existed. I wish he had shared activity ideas for our consideration since it was a once in a lifetime trip. We didn't have any issues with payment - he made that very easy. It was Christmas and he got us around that day so that was nice, but whether I wouldn't have rather booked directly myself is up in the air.

Alles hat sehr gut geklappt, die Abholungen waren immer pünktlich und die Fahrer freundlich