Just what I'd hoped for: well-run place, friendly & helpful staff, even very comfortable beds. Seeing & being welcomed in the lagoon home of Mama & baby grey whales was magical & intimate. Their interest in letting us watch them play and approach us was most moving. Our guides were knowledgeable & helpful. The organizer & lead guide, Carrie, was fantastically knowledgeable, not just about whales, but so many other areas: animals, birds, plants, the heavens, and so willing to share! This is a once in a lifetime experience; don't miss it!!