Any cancellation is charged as follows: PLEASE READ CAREFULLY AND SEND US A MESSAGE THAT YOU HAVE READ AND UNDERSTOOD THE BELOW CONDITIONS
• In case of a cancellation up to 3 months / 90 days prior: 25% of the individual rate
• From 89 to 60 days to the start of the trip: 45% of the individual rate
• From 59 to 30 days to the start of the trip: 65% of the individual rate
• From 29 days up to the day of departure: 100% of the rate
• If one of our suppliers applies special cancellation conditions, these will be indicated upon confirmation of the services booked and will be strictly applied according to the supplier's policy.
There will be no refunds in case of cancellations outside of the time frame mentioned above, no matter the reason, whether (but not limited to) health, medical, death in the family, wedding, pregnancy, unforeseen life circumstances, etc.
Again, please note, we will not refund any payments already made.
It is MANDATORY to have good travel cancellation insurance (not included in the package).
We are in no way responsible of your travel insurance, or of the decisions taken by them. It is up to you to find one and make a deal with them and follow up in case of cancellation.
Certain changes to the program may occur for reasons beyond our control.
Any specific diet, allergies, physical and/or mental disability, or any other impairment that must be taken into consideration to participate in and enjoy a program must be communicated – in writing – at least 30 days before the start of the trip.
Tourleb and its partners do not tolerate discrimination, angry outbursts or abuse towards service providers. In the event that an outburst occurs, the person will be escorted to the hotel or bus. In the event of a recurrence, the person will have to stop the trip and no reimbursement will take place.
Tourleb will ensure that all special conditions informed by the customer are respected as best as possible, for optimal progress of the program.
If additional expenses are necessary to satisfy specific requests from participants, the client undertakes to assume these additional costs and to make payment before the start of the trip.
Each participant is required to comply with police, customs and health regulations at all times during the trip. Under no circumstances can Tourleb and its partners replace the individual responsibility of its customers who must take responsibility for obtaining all formalities before departure and throughout the duration of the trip, including the completion of customs formalities.
Non-compliance with these regulations, the inability of a client to present proper documents, any delay, imply the sole responsibility of the participant who will bear the costs incurred.
International and national Air Fare
International and domestic airlines may change flight schedules without notice. Tourleb and its partners cannot therefore guarantee the flight times indicated on the programs. In the event of delay, modification, or cancellation of national or international flights, Tourleb and its partners will do their best to adjust the program in accordance with the initial program but the costs caused by these modifications remain the responsibility of the customer.
Your luggage remains your own responsibility throughout your stay.
Tourleb and its partners will not be responsible in the event of a delay in the arrival of baggage from your country of origin, loss of baggage or loss of valuable items.