Thank you for taking the time to share your feedback, Christy. We’re pleased to hear that you enjoyed the food, chef, small group experience, Baja scenery, wildlife opportunities, and that you felt concerns raised during the trip were addressed promptly. We also appreciate that you say that your disappointment was not related to the lack of orca encounters. Wildlife is unpredictable, which is why we make it clear throughout our booking process, application form, waiver, and pre-trip information that sightings can never be guaranteed. There are a couple of points where we agree we could have done better. Prior to the trip, you were incorrectly informed that the shared room contained queen beds. Once this was raised on arrival, we moved you into a private room and apologised for the mistake. We also recognise there is always room to improve how we communicate expectations. However, extensive pre-trip communication did take place, including WhatsApp conversations, detailed trip information, phone calls, and discussions about the nature of the expedition. Prior to booking, we specifically advised that days would involve approximately 8 hours per day on the water and that wildlife expeditions are dynamic and dependent on conditions. This is a wildlife expedition in a remote part of Baja, not a resort holiday. Every guest completes an application confirming they understand that schedules can change, conditions can be unpredictable, and that remote locations can present challenges outside of our direct control. Although guests stay in a beautiful beachfront villa with a private chef and premium amenities, we are still operating in a small desert village with limited infrastructure. Water, electricity, and service issues can occasionally occur. When the hot water issue was reported, we immediately brought in a plumber and worked repeatedly to resolve it. Regarding the comments about guide professionalism and guest engagement, we take this feedback seriously. Our guides worked long days, regularly checked in with guests, provided support when needed, and did their best to create safe, enjoyable, and respectful wildlife encounters. In your personal case, additional assistance was provided in the water during the first few days to help build confidence in open-water conditions. All guests confirm before joining that they can swim at least 300m independently in open water, including challenging conditions. Despite this requirement not being met, our guides still provided extra support to you whenever needed. Whenever concerns were raised during the expedition, they were addressed as quickly as possible. Beyond the related concerns already discussed, no concerns regarding guide attitude, professionalism, or guest engagement were raised with management during the trip despite regular check-ins. We work hard to include strong value within the expedition price, including a private beachfront villa, private chef, all meals including dinners, small group sizes, Starlink-equipped boats, experienced guides, and additional activities. Many similar expeditions charge comparable prices while offering fewer inclusions or charging separately for these extras. We appreciate the feedback and have reviewed areas where we can continue improving guest communication and expectation setting. We wish you all the best in your future travels. Jamie