We had a mix feelings about the agency, we started the tour explanations with Fara the owner, she is very passionate and believes in what she does and wants to help the community and supports a school that is very good for the local kids. The organisation was basically good and we had a good experience, there are a few things that I don't agree, they provide a camell back that is good because reduces the plastic bottles but you have to carry on your front and is not something I would do when trekking. The food is good and quite abundant, I probably will have less quantity for lunch, and there are a few different options, I would offer the option of not having BBQ sauce for the chicken. We didn't use porters and I cannot comment on that but the local guides were very nice and as we speak Spanish it was very easy to communicate with them and have a chat about them and the community. The hike was very nice and we did the trip to the volcan del Fuego, and it's expectacular worthwhile going but it's a hard walking day as expected!! And at altitude. The next day we couldn't go to the top of the Acatenango volcán at 4 am due to the weather that I understand but after the weather got better, around 6am and we didn't go to the top that I regret because for me it was more important to get to the top than to see the sunrise ( I know that is only myopinion ) mountain huts are good and comfortable as they can be with extraordinary views to the volcan del Fuego. We had mixed feelings about this agency. Fara, the owner, is passionate and supports a local school, which we appreciated.
Overall, we had a positive experience, though there are a few things we’d change. The provided CamelBak is a good idea but awkward to carry on the front. The food was good and plentiful, though lunch portions could be smaller and chicken without BBQ sauce would be a nice option.
We didn’t use the porter service, but the local guides were excellent—friendly, knowledgeable, and easy to talk to, especially since we speak Spanish.
The hike was fantastic, including the demanding but spectacular Volcán de Fuego trek. The only disappointment was missing the Acatenango summit due to weather, even though conditions improved later.
The huts were comfortable, and the views of Volcán de Fuego were incredible.
Overall, a good experience, but we’d likely compare other agencies next time, as small details added up.