Hello everyone: Sorry to hear that something was not clear. Before booking we always send a detailed itinerary, we sent this to you: so you always knew what tour you were going to have each day; the times for the tours are usually confirmed the day or night before, this is always better; so our clients are not worried about having too much information and times for many days. Sorry but for us you got what you paid for, we gave you the best private and flexible tours available and where possible we even gave you better hotels and rooms. The only change our partner made was to give you snacks instead of dinner for the Huacachina tour (it is very difficult to give dinner in the desert at night), you had a private buggy tour (just for your group) and we even included, sand boards (for free) and the sunset. Our partner in Ica made this change because: To give you a better itinerary and experience, we gave you 2 nights in a very good hotel in Paracas (instead of just 1); we explained that the hotels in Paracas are more expensive than in Lima and that is why our partner gave you only a snack instead of a picnic dinner. About the hotel in Lima: Before your arrival, we sent you the voucher where you can clearly see that we paid for the 2 rooms you requested. The hotel told us that they had an ACCIDENT and that is why they had to close some rooms (by your late arrival), that night they explained this very well to you, apologized for the accident and offered to give you another room in a better hotel they have 30 minutes away (with everything paid), you were not flexible and refused this good option and took what they had. This is not a big deal: sometimes the people selling the train and other tickets make small mistakes with names and numbers. Again, we explained this to you very well. We are sure that you did not have any problems using the tickets with the small mistakes or you would be talking about it here. Thank you very much for your time and comments; they will help us.

Hello: Sorry for the confusion, but please note this: Before you paid the extra for the better hotels (we never said 4 or 5-star hotels) we sent the whole list and the price to your travel agent, we never knew that you wanted 4 or 5-star hotels and it is not our fault that your travel agent did not check well that there was only one 5 star hotel (in Lima) in our list. Also please note this: For the trip you had, we provided and you used all the hotels on the list we sent you, we did not use any other hotels

Hello: Thank you for your time Yes, for getting the Bolivian visa at the border; it is highly recommended to pay extra to have a local guide, which will help to translate all the questions and procedures