Reservation & Payment

To confirm your participation in the trip, a USD 500 deposit per traveler is required.

The deposit is 100% refundable up to 3 months before the trip start date. After this date, the deposit becomes subject to the cancellation policy below.

The remaining balance must be paid no later than 2 months before the start date of the trip. Once the final payment deadline has passed, the applicable cancellation penalties will apply even if the trip has not yet started.

Cancellation Policy

After the 3-month fully refundable period has passed, cancellations are subject to the following penalties, calculated on the total cost of the trip:

• 32+ days before the trip start date: 15% cancellation penalty.

• 22–31 days before the trip start date: 50% cancellation penalty.

• 11–21 days before the trip start date: 70% cancellation penalty.

• 0–10 days before the trip start date: 100% cancellation penalty.

The applicable penalty is determined according to the number of days between the date the cancellation is received and the scheduled start date of the trip.

Force Majeure

If the trip is canceled due to force majeure, understood as a strict blockade in Colombia, natural disasters, or border closures that prevent the trip from operating, 50% of the total trip cost will be reimbursed.

The remaining 50% will be issued as a travel credit, valid for 12 months from the original trip start date. The credit may be used toward any future trip operated by Impulse Travel and is transferable to another traveler.

Itinerary & Services

Impulse Travel reserves the right to make reasonable changes to the itinerary when necessary due to weather, operational circumstances, safety considerations, changes in supplier availability, or other circumstances beyond our control. Any changes will be made with the intention of maintaining the quality and overall experience of the trip.

Specific hotel rooms, room configurations, restaurant reservations, activities, guides, and other services are subject to availability. When a specific service becomes unavailable, Impulse Travel will provide an appropriate alternative of comparable quality whenever possible.

Group Travel

This is a shared group experience, and travelers are expected to participate respectfully and considerately toward other members of the group, guides, local hosts, and service providers.

Group activities will generally follow the schedule and meeting times communicated in the itinerary. Delays caused by individual travelers may affect the group's ability to maintain the planned schedule.

Impulse Travel reserves the right to exclude a traveler from an activity, or from the remainder of the trip, if their behavior creates a serious safety concern or significantly affects the experience or well-being of other travelers. In such circumstances, no refund will be provided.

Special Requirements

Travelers must inform Impulse Travel of any dietary restrictions, allergies, mobility requirements, medical considerations, or other special needs at the time of booking or as soon as they become known.

We will make reasonable efforts to accommodate these requirements and coordinate with our suppliers in advance. However, some requests may be subject to local availability and operational limitations.

Travel Insurance & Personal Documents

Travelers are responsible for ensuring they have all necessary travel documents, passports, visas, and permits required for their trip.

We strongly recommend purchasing comprehensive travel insurance covering medical expenses, trip cancellation, trip interruption, baggage, and other unforeseen circumstances.

Travel insurance is particularly important because cancellation penalties may apply according to the policy above.

Personal Expenses

Unless specifically stated in the itinerary, personal expenses, alcoholic beverages, room service, laundry, shopping, optional activities, and other incidental expenses are not included in the trip price.

Photography & Media

During the trip, photographs and videos may be taken by Impulse Travel or its partners for documentation and promotional purposes. Any use of identifiable images will be handled in accordance with applicable privacy and image-rights requirements