All of the people we dealt with at Impulse Travel were excellent. Their knowledge, attention to detail,, communication and service were flawless and exceeded expectations. The drivers and guides that we had throughout the trip were also excellent. They were courteous and knowledgeable and met the time schedule to the minute. This helped us relax and enjoy the country and the activities planned for us. They provided a lot of information about the history, culture, geography, Flora, fauna , politics, etc. They were all proud of their country and we came away feeling well, grounded, and knowledgeable about Columbia and its people. We always felt safe and never worried about the driving or the activities we engaged in. We really enjoyed the itinerary put together for us and all the varied experiences. Most ( but not all) of the places where we stayed also met expectations. However, there were two hotels that we felt did not meet expectations. That being said the people at these hotels were always lovely, but the rooms, food and/or services were not of the same quality as the other others.