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The country of Finland was awesome. The Finnish guides were very helpful and friendly. Communication prior to the trip could have been better on the part of Mr. Hanlon. He treated us as if we were world travelers and should already know about some of the things about which we asked questions. I was not the only person on the trip who found Mr. Hanlon to be "snippy". I guess he expected us to find out the answers on our own via Google. Other than that, I loved the trip.
By Sandra H for Official Blue Jackets-NHL Global Series(TM) Fan Tour (Premium) on Nov 17, 2022
Thanks for your review and honest feedback. At no time, do we expect group members to all be world travelers. In fact, that is exactly why we send multiple group emails or messages on varied subjects ranging from bed types, passport info, group flights, currency, adaptors, restaurants, covid requirements, hotel room size etc. However, in order to improve our service moving forward, we have taken note of your "snippy" comment. With over 400 travelers in October, the popularity of our tours was at certain times, our own worst enemy and we hope to make our "staff to tour member ratio" more reasonable & practical for future tours so Management staff is not spread too thin answering Customer Service questions. Thanks again and we are happy you enjoyed your tour as this is the most important aspect!
The trip was fantastic...Thank you to James and his team on organizing the event...I know it's not easy.
A big thank you to the guides in Sweden and Finland...they made the trip extra special.
I hope another trip for the CBJ faithful could happen over the next couple of years!
We had a great time! Accommodations were great and our guides while there took great care of us. Communication of where to be and when and what to expect. Highly recommend!
Wow, just…WOW! We traveled with Victory for the NHL global series in Sweden and Finland last fall. I cannot say enough about how organized and entertaining this was due to James and the gang at Victory. We typically like to travel on our own and avoid the “herding mentality” of tour groups. However, It was so well planned that we got to enjoy the group-events and have plenty of free time to explore on our own. I 100% recommend using Victory!