Dear Mr. Scott, Greetings from Costa Rica! Let's begin by providing our readers with accurate information: 1. At the end of your journey, in Costa Rica, you were specifically at Hotel Parador, in the accessible Suite Room. It is here, where you decided to extend your visit by an additional night at this hotel instead of returning to San Jose. It is interesting to note that this is the same hotel you mentioned as not being accessible. We would like to understand why you chose to stay longer if you found the hotel not accessible to your satisfaction. 2. We would like to invite you to compare the real price of the Suite at Hotel Parador online, which typically has an average nightly rate of $400 USD+tax, to the $290 USD you paid. The price difference is due to IL VIAGGIO TRAVEL refunding the night in San Jose. We did this out of our desire to assist you. Please remember that last-minute changes are usually subject to a 100% penalty according to our policies. However, we did pay for your night in San Jose and the hotel applied their cancellation policies to us. Nonetheless, we were happy to help, and you only had to cover the difference in price. 3. You mentioned there was no accessible pool at Hotel Parador. But, the main pool has a beach ramp access that is fully accessible to everyone. 4. Regarding the Zipline Tour, you are correct. You arrived late, and due to the canopy policies, the only available adapted zipline tour was at 1 pm. In order to ensure you didn't miss out on the experience, we assisted in rescheduling the activity to the only day you had available, which was day 6 of your journey. 5. The driving distances were provided in advance in your itinerary and package, and you agreed to them when you purchased the package. 6. Regarding meals, when we include them in the packages, they are arranged at designated local restaurants with preselected menus, often featuring local dishes like casado with soft drinks. However, during the trip, you opted for more luxurious dining establishments and ordered alcoholic beverages outside of the proposed included meals. As a result, you incurred additional costs. 7. The only tour you were unable to do due to logistics was the guided visit to Carara National Park, which has an entrance fee of $15 USD. We are more than willing to refund you that amount. As you can see, we made every effort to ensure your satisfaction and create the best possible Costa Rica experience. Although there were certain situations beyond our control, such as the late arrival, we were always there to address any last-minute changes, requests, or issues. Our priority is always to take care of our travelers and ensure they have a memorable journey. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and strive to continuously improve our services. Best regards, IL VIAGGIO TRAVEL