Featured Trips

Sibling Escape
Sibling Escape
Provincia de Puntarenas, Ballena, Costa Rica
7 days
Golden Relax
Golden Relax
Guanacaste, Costa Rica
7 days

Past Trips

Costa Rica Secret Escape
Costa Rica Secret Escape
San José Province, San José, Costa Rica
01 Nov, 2020
PROMOCION ACCESIBLE
PROMOCION ACCESIBLE
San José, Costa Rica
17 Jan, 2023
PROMOCION FAMILIAR
PROMOCION FAMILIAR
Provincia de Guanacaste, Liberia, Costa Rica
18 Mar, 2023

Reviews

SS
There were some major problems with our trip. We decided to make a slight change in itinerary, stay one more night in one hotel. I was told that the extra night would be $290 and the price of the hotel we canceled would be refunded. No refund was ever issued, and when I asked they claimed there was a miscommunication. A quality company would take responsibility. The final hotel was not really wheelchair accessible, horrible harsh steep scary roads between everything, and no accessible pools at all. On the 3rd day we were supposed to zipline. But the guide got us there too late, the zipline was closed. So we had to zipline on day 5 followed by a 6-hour car ride. That was brutal! Our itinerary had a number of lunches included, and 2 box lunches. I was not made aware of the rules of these lunches, no drinks. the box lunches never happened. There were a few tours on the itinerary that did not happen because of the zipline problem, so if there was any money in the trip budget for those events the company just kept that money. Not very honest. Costa Rica is beautiful! But I would not use wetravel again.
By Scott S for Scot Sterling - trip on Jul 15, 2023
Dear Mr. Scott, Greetings from Costa Rica! Let's begin by providing our readers with accurate information: 1. At the end of your journey, in Costa Rica, you were specifically at Hotel Parador, in the accessible Suite Room. It is here, where you decided to extend your visit by an additional night at this hotel instead of returning to San Jose. It is interesting to note that this is the same hotel you mentioned as not being accessible. We would like to understand why you chose to stay longer if you found the hotel not accessible to your satisfaction. 2. We would like to invite you to compare the real price of the Suite at Hotel Parador online, which typically has an average nightly rate of $400 USD+tax, to the $290 USD you paid. The price difference is due to IL VIAGGIO TRAVEL refunding the night in San Jose. We did this out of our desire to assist you. Please remember that last-minute changes are usually subject to a 100% penalty according to our policies. However, we did pay for your night in San Jose and the hotel applied their cancellation policies to us. Nonetheless, we were happy to help, and you only had to cover the difference in price. 3. You mentioned there was no accessible pool at Hotel Parador. But, the main pool has a beach ramp access that is fully accessible to everyone. 4. Regarding the Zipline Tour, you are correct. You arrived late, and due to the canopy policies, the only available adapted zipline tour was at 1 pm. In order to ensure you didn't miss out on the experience, we assisted in rescheduling the activity to the only day you had available, which was day 6 of your journey. 5. The driving distances were provided in advance in your itinerary and package, and you agreed to them when you purchased the package. 6. Regarding meals, when we include them in the packages, they are arranged at designated local restaurants with preselected menus, often featuring local dishes like casado with soft drinks. However, during the trip, you opted for more luxurious dining establishments and ordered alcoholic beverages outside of the proposed included meals. As a result, you incurred additional costs. 7. The only tour you were unable to do due to logistics was the guided visit to Carara National Park, which has an entrance fee of $15 USD. We are more than willing to refund you that amount. As you can see, we made every effort to ensure your satisfaction and create the best possible Costa Rica experience. Although there were certain situations beyond our control, such as the late arrival, we were always there to address any last-minute changes, requests, or issues. Our priority is always to take care of our travelers and ensure they have a memorable journey. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and strive to continuously improve our services. Best regards, IL VIAGGIO TRAVEL
By Il Viaggio Travel on Jul 17, 2023
IV
Amazing! We booked accessible zip lining and transfers to/from the experience! Everyone was friendly and our family felt safe all day! Highly recommend using this company. We made memories that we will cherish forever!
By Erica R for Erica Ramal - Zipline tour on Jul 11, 2023
We had a wonderful time with great people great food! Can’t wait to come back again
By REENA S for Reena Sims - Coffee tour on May 12, 2023