Staff from Hotel del Paine are really customer oriented. Looking forward the well being of their guests. Hotel has a good infrastructure, wonderful view from Serrano River and from the Cuernos and other mountains. Staff members did their best to improve our experience sharing their knowledge about region and helping us with everything we need. I hope to back to stay in that hotel.

Un gran viaje

Very much enjoyed our stay. The room was comfortable and the scenery was wonderful. The food was great. We did a number of excursions from the hotel, and spent several days fishing with Cesar, who was a wonderful guide. We thoroughly enjoyed the excursions as well.

Summary: overpriced for what you get. Pros: 1. High quality food. The buffet was large and high quality, with a ton of choices for meat eaters and vegitarians alike. The locally grown greens were a highlight 2. The view. It was stunning. Cons: 1. Inability to adjust the temperature in the rooms. You have zero control. The day we arrived, it was 30 degrees celcius in the room. The day we left it was 17 degrees. 2. Lack of refrigerator in the room 3. Coffee was weak at best. I'm actually convinced they use decaf in all of their machines. 4. Prices: simply off the charts for everything. $8 beers, $250 excursions, $360 each way to and from Puerto Natales airport (in a Sprinter van). By the way, you can get a taxi each way for $70. 5. Excursion failure: we signed up for the French Valley full day tour and went to the ferry with our guide, only to find ou there were no boat tickets available. Shouldn't the excursion operator have verified ticket availability beforehand? We then had to substitute a lower quality excursion that we didn't really want to do. 6. Internet was super slow and only works by the front desk. Would it really be too difficult to buy 3-4 range extenders so we have wi-fi in the rooms? In the future, I would stay across the street at the Rio Serrano instead.

Nice, down to earth establishment, incredible views of Torres Del Paine, kudos to the Chef from Brazil and Francisco Ferrari at Reception for standout customer service. Only suggestion would be to clean up after the horses in guest walking areas.