I recently booked a Galapagos cruise for my wife and myself with Galapagos Natural Life (GNL) and I'm very satisfied with the services rendered and my overall experience. Rodrigo, the Tour Manager, was with me every step of the way, answering all of my questions and concerns about getting to the airport, the check in procedures and document requirements. He was always available to answer a question no matter the time of day or day of the week. Even though we arrived two days before the start of our cruise, Rodrigo gladly arranged for transportation from the airport to my temporary residence and back again to the airport for the Galapagos flight which he also arranged and booked for us. Full disclosure, I had attempted to book the same cruise to the Galapagos Islands with another well known travel organization in Quito but dropped them due to hundreds of dollars of unexplained fees in their pricing. GNL's pricing was upfront with no hidden or unexplained charges and I found their pricing to be a much better value as it included my flights to the islands. The cruise ship, the Galapagos Legend, was amazing and I highly recommend taking a cruise to see the islands. When we decided to spend an extra night on Santa Cruz island after disembarking, Rodrigo cheerfully provided hotel recommendations and arranged for our luggage to be separated from the cruise ship and delivered to our final stop where he had arranged for a taxi to pick us, and our luggage up, and bring us to our hotel. All of this extra service was above and beyond the scope of the original tour but he did it for us anyway. We were so impressed with our experience with GNL, we decided to visit their office in Quito to express our gratitude. We were warmly received by Rodrigo and his staff who treated us more like good friends than customers inviting us to share breakfast and coffee with him. I would highly recommend anyone looking to book a cruise or tour to the Galapagos Islands and/or Ecuador to consider GNL if professional and personalized service as well as a seamless travel experience is important to them.