Thank you for taking the time to share your feedback. We understand your frustration regarding our cancellation policy and appreciate you bringing this concern to our attention. Our refund policy, which includes specific deadlines for cancellations, is designed to help us effectively manage the festival's logistics and planning. When you purchased your ticket, this policy was presented in our terms of service, which you acknowledged and agreed to during checkout. We want to ensure all our guests are fully aware of our policies. Our cancellation policy for this event states: It is your responsibility to read and understand our Cancellation Policy and Terms + Conditions before making a reservation. Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please consider purchasing travel cancellation insurance. Our venue holds a limited capacity, and many of our events sell out. For this reason, we request that you inform us of your cancellation at least 30 days before our event, by August 20th. This will allow us to offer your spot to another attendee on our waitlist. You may email us at idahoyogafest@gmail.com to cancel. Cancellations made before midnight Pacific Daylight Time on August 20th, will receive a 90% refund; the remaining 10% will be applied to processing fees. Any cancellations after the deadline will not be refunded.