4M pulled a bait and switch on us. We booked our seats on a big comfortable bus that had a toilet, WiFi, air con, reclining seats, water, above-seat storage. Well … they didn’t sell enough tickets so they put us on a small van that had none of those amenities. The guide told us the bus broke down but when I reached out to the office, I was told the truth. So we were in a small van for 7 hours!!! Everyone was very upset. I asked for my money to be refunded but they refused unless I got off the van. They did give us a sandwich and tea at a stop. It was a miserable experience. I should have booked with one of the other bus companies. DO NOT BOOK WITH 4 M!!!!!