Thank you for your feedback. We’re glad to hear you enjoyed the golf cart itself and that our delivery staff made a positive first impression. We would like to clarify that the additional charges were related to the cart being driven outside of the permitted rental area and onto the major highway, which is against our rental agreement and safety policy. These restrictions are in place for the safety of our guests, as golf carts are not designed for highway travel. We understand that misunderstandings can happen, and we’re sorry if our communication came across as rude or upsetting. That was never our intention. In situations involving safety concerns and rental agreement violations, our team does need to address the matter directly. We also take comments regarding the condition of our carts seriously and will inspect the braking and steering concerns you mentioned. We appreciate your feedback