This was a well planned trip that ran fairly smoothly. The hotels were very nice and we had no issues. The destinations that were selected to visit were outstanding, and we really enjoyed the many things we got to see. Our tour guide was competent, but her English was very challenging to understand, and it appeared that she did not often understand questions posed by others. We would have appreciated more time to wander on our own in some of the charming cities that we visited. The unfortunate situation at Mount Etna was clearly beyond anyone’s control, but it seemed that the tour guide was unfamiliar with the protocol, and it seems that much delay could’ve been avoided had we known to purchase tickets in advance.