Dear Cina, Thank you for taking the time to provide detailed feedback about your recent trip with Green Book Travel. We genuinely appreciate your insights, and we want to address each of your concerns to ensure a thorough understanding. Firstly, we sincerely apologize for the unexpected room situation at the hotel. Our team doesn't determine room configurations, and we rely on the information provided by the properties and what we observe during our site visit. While you didn't bring up this concern on-site, and Western standards aren't applicable in Ghana, we will follow up with the hotel to address this and prevent similar occurrences in the future. We regret the problem with our driver regarding transportation at Afrofuture. We announced the reimbursement process for Uber/Bolt fees on multiple occasions and sent reminders on WhatsApp after trip completion to provide your remittance details for CashApp or Zelle. We have not received that information from you. To expedite your refund, kindly email us the necessary details. Communication is paramount, and we are actively working to enhance the clarity of our itinerary postings. The trip itinerary was listed online in your trip booking platform, and a digital copy was provided in the WhatsApp group. At trip commencement, we copied the activities from the itinerary daily and supplemented it with departure times as a reminder. We also announced it verbally on the bus upon tour returns. We understand that last-minute changes or deviating from the routine can be challenging. The hospital donations required flexibility, and we regret any inconvenience this may have caused. As explained during the pre-trip call and on-site, the scheduling depended on the hospital unit's needs as it's a maternity unit. Our donations were to a hospital unit in an underrepresented and underserved community. The maternity ward schedule is based on the needs of the unit and the medical director of that day. Our impact on New Year's Day was felt as the donations reached the hands of people who needed them the most. We appreciate your understanding of this unique situation. In reference to the Polo Picnic, we understand your disappointment. We were excited to add this to your trip offering. Originally, upon booking your trip, this was a free day. We added this to your itinerary at no cost when it was approved at the end of October as a bonus to your Ghana experience. Unfortunately, for reasons beyond our control, the event was canceled the night before, as we stated in the announcement. WhatsApp is our official communication platform. We had to restrict messaging temporarily to disseminate important information, allowing the announcement to be seen by all attendees. This was also for the company to communicate alternative tour options and recommendations as your trip host. All travelers had access to our staff directly on-site or by direct message. We did open the group back up during the rest of the trip. We fully understand the disappointment the cancellation brought, as this was a day that collectively we were really excited about. We hope the tours we added to the itinerary the day of to Jamestown, Accra Mall, Art Center, and the other addition to Assin Manso were pleasurable. For the New Year festivities, we switched to a beach brunch and provided you with a nightlife experience to give you the best of both worlds. Unfortunately, while the restaurant was indeed prepared, we were met with service delays and mix-ups which put a cloud on the experience. We stress that you have to pack your patience as Ghana gets a surge in tourists during December. Your patience during such instances is invaluable. We're exploring ways to improve. Our daily itinerary is jam-packed to give you an opportunity to cover a lot of things in the country. On most days, we set start times past breakfast and encouraged you to bring snacks since fast food/service is not readily available. We will consider breaking up the scheduled tours to accommodate your feedback. Regarding pricing discrepancies, the only instance that we provided an add-on and requested payment during the trip commencement was for Afrofuture VIP upgrade, as your trip included everything except VIP upgrades. Afrofuture's pricing structure differs for locals and diasporians, ensuring equitable access due to the wage gap of the locals. While in Ghana, if you access the site, you will show the local rate based on your IP address. Also note, prices that people charge under the table are not a reflection of what we are quoted from company representatives, as we do business on a corporate level. Green Book Travel maintains transparency and fair practices. We do not change prices or gouge. Even in the height of inflation, we have kept our trip pricing below standard. We don't engage in cost-prohibitive antics that restrict people from attending our trips - let alone events. It's against our ethos. As you traverse the rich tapestry of Ghana during the most festive time of the year, it's crucial to embrace a spirit of flexibility to avoid disappointment, as unique challenges may present. We rated this trip in the booking link for a flexible traveler type, due to the regions that we visit, combined with the festive time of the year; travel can be unpredictable. Roads can be bumpy, technology can be intermittent, or the itinerary may call for a change of plan. We are exploring areas where tourism isn't large, and our Western standards aren't the standard. We ask to please pack patience, understanding, and a willingness to learn from its people firsthand and adjust. If you have a good attitude, your trip will be amazing! It's wonderful to hear that you enjoyed the activities we provided and the beauty of Ghana. We appreciate your feedback, which helps us identify areas for improvement. We're exploring how to improve the clarity of our itinerary postings, communication, managing expectations, and expounding on our pre-trip cultural expectation education during our pre-trip calls. Again, please don't forget to email us for your reimbursement. If you have any further concerns or if there's anything specific you'd like us to address, please don't hesitate to reach out. We are committed to learning from your experience and making necessary improvements. We're glad that your positive impressions of Ghana inspire your return.