What began as an absolute nightmare arrival due to flight delays and lost baggage, ended up being the most memorable of experiences of our life. Roberto quickly calmed our nerves upon arrival in Zurich, with a fresh pastry, ginger shot for energy and an iced coffee. While our travel plans were delayed, causing a rupture in our initial plans, Roberto was a champ and professional, making the most of our first day and then tailor made the next 3 days to suit our schedule. Even when he was booked up, Roberto put us in great hands with Mark, who is an incredible team member of Riccardi travel. We spent two days with each of them and consider them family. Not only their knowledge of Switzerland, Lucerne and all the sights, but the genuine care and humanity shown at all times. They seemed to be having as much fun as we did and it was contagious. We quickly put our worries behind and ventured to the most beautiful towns, in Interlaken, Grindelwald, Brienz, atop Mt. Rigi, Christmas Markets and more. We dined at the best local hot spots, little treasures that only true locals can speak about. We were sad to leave Luzern, as Roberto and Mark set the bar very high for the rest of our travels through Europe. Can not thank them enough as they are the absolute best at what they do!