I had a terrible experience with the ferry. I have a brand-new suitcase. After we arrived at Santa Cruz, I found out one wheel was completely torn apartment from the suitcase, leaving a hole in the suitcase and exposing the clothing inside. I talked to the ferry staff, but they simply ignored me. For the rest of my trip, I had to drag the suitcase with one missing wheel. I would definitely not recommend this company to anyone.