UPDATE: Yes you did wander off with Olivia. I dont know if she is your friend or not, but you did wander off for 20 minutes. I have proof of this through WhatsApp with the conversation i was having with Sharon. Also, I am a she, not a he. Furthermore, you treated Sharon like trash, and when she called you out on it, you got angry. Finally, how come you are not addressing the discount we gave you in good faith, and then your audacity of asking for a "partial refund" is that a lie too? I love my job but hey, sometimes we get horrible people like you. -Mena Kriti, Let's start from the point that the description of the tour could not be clearer: All of the items featured and listed in the tour description were delivered except the torta (we will get to that later) The tour is an all-you-can-eat experience and as such, we encourage you to share because if you have full portions, you wont make it past the second stop. During your welcome meeting (where we go over some examples of the foods we will have) you are also told that if at any point you want more food, you are free to ask for more. Why you didnt ask for more food is beyond me, but the option has always been there and it is something we are very vocal about. The tour was fulfilled as it should have been, and you visited all the spots listed except the torta. Why? Because you and your friend Olivia decided you guys didnt want to get your hair wet and disappeared from the group for 20 MINUTES. Sharon was worried and the rest of the group, frankly annoyed. When you decided to come back, you did not offer an apology or an explanation, you just simply bossed Sharon around like she was your maid, to which she told you she had to fulfill a schedule and because of your delay, you probably would not make it to the torta stand. This is completely on you. Furthermore, Sharon is an extremely patient person and it was you and Olivia who really made her angry due to your entitlement and disrespect to the rest of the group. She even called me to ask what to do, because the tension in the group was such that the family you speak about was super annoyed because of your behavior and Olivia's, not Sharon's. We never "made you" do anything. Like I mentioned above, we always encourage you to share food because of the sheer amount of stops we have. Our reviews and comments always highlight how full and diverse our route is and, if what you said was true, we would have HEAPS of people complaining about how they did not get their money's worth (which we don't) Finally, you seem to forget that you got a discount at the time of booking, out of good faith, because we previously had to cancel one of your tours due to circumstances out of our control. I, Mena, gave you this discount to show you appreciation and out of good will, but you seem to forget that tiny little detail. When you contacted me for a partial refund, I did not mock you--- I called you out for being an incredibly abusive person. Our small business gives you a discount, you take part of a tour in its entirety, you delay the group out of sheer vanity, making them (and you) miss the torta spot and you still have the AUDACITY of asking for a partial refund? No. Absolutely no. We provide a professional, friendly and expert service but we will never, ever let ourselves be bullied, blackmailed or abused by advantageous people like you. I must admit I was looking forward to you leaving a bad review so I could reply publicly, allowing our future customers can see who is the type of people who would leave such a review and why this is the ONLY 1 star review we have since we started. -Mena